Supervisor

Boojum Ltd; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Northern Ireland is seeking a hands-on Supervisor to oversee daily operations and lead a passionate team. You will focus on ensuring exceptional customer service, supporting your staff, and driving team performance. The ideal candidate has experience in a fast-paced environment and is a natural leader who thrives under pressure. Join us for great vibes, excellent food, and opportunities for growth within the company.

Benefits

Free Boojum on every shift

Flexible rota with guaranteed hours

Employee counselling

Qualifications

• Previous experience leading a team in a fast-paced hospitality or retail environment.
• Motivated, organized, and ready to take ownership.
• Calm under pressure with a passion for great food.

Responsibilities

• Running daily operations.
• Training and inspiring your team.
• Ensuring top-notch customer service.

Skills

Leadership

Communication

Problem-solving

Time management

Multitasking

Job description

Good vibes, great leadership & a role you’ll love 😎

📍 Location: Lisburn Road, Botanic, Victoria Square

🕒 Hours: 31-36 hours per week

💸 Pay: £12.74 - £12.94 per hour

Love leading people? Love food? Love motivating your team? You’re in the right place!

We’re looking for a passionate, hands‑on Supervisor to assist the management and team in daily operations. You’ll support your team, and make sure every customer walks away with a smile.

🎯 What You'll Be Doing:

• 📊 Running daily operations
• 👥 Training, and inspiring your team
• 🥇 Ensuring top‑notch customer service every time
• 🍴 Upholding our food safety and quality standards
• 💡 Driving sales and hitting KPIs
• 🛠️ Troubleshooting issues and keeping everything running smoothly
• 🥑 Managing stock, wastage and deliveries
• 🙌 Creating a positive, fun, and focused work environment

✨ What We're Looking For:

• ✅ Previous experience leading a team in a fast‑paced hospitality or retail environment
• 🚀 Motivated, organised, and ready to take ownership
• 🎯 Great communicator and natural problem‑solver
• 📈 Results‑driven with a passion for people and great food
• 💪 Calm under pressure and cool with multitasking
• 🪜 Ready to climb the ladder and progress
• 🌟 A natural leader who is inspiring, consistent and fair
• 📚 Willingness to learn; we will ensure you receive super thorough training!

🎁 What Benefits Do We Offer?

• 🌯 Free Boojum on every shift (you earned it!)
• 😎 A Boojum swag bag
• 💸 Cash prizes! Employee of the month, length of service awards
• 💡Have a brilliant marketing idea? Want to create a Boojum Tiktok or star in a Boojum photoshoot? We’d love to hear from you!
• 🌟 The chance to win a coveted Boojum All Star hoodie
• ❤️🩹Free employee counselling
• 🚀 Lots of room to progress within the company
• 🎉 Great vibes, good music, and better food
• 🕺 A flexible rota with guaranteed hours
• 🚲 Bike to work scheme
• 🪩 Staff competitions and parties