Subsidence- Regional Consultant

Crawford & Company; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance and risk management firm is seeking a Field Operations Manager to support the Subsidence Field Teams. The role involves guiding and developing team members, ensuring excellent service delivery, and actively managing operations across the UK. Candidates should possess relevant charters in building and insurance, have experience in team management, and demonstrate strong problem-solving and communication skills. Regular travel is required, offering a dynamic work environment.

Qualifications

• Experience managing remote teams and improving their performance.
• Strong knowledge of building construction and insurance principles.
• Ability to analyze data and manage budgets effectively.

Responsibilities

• Guide and support employees in achieving performance goals.
• Deliver excellent customer service and control costs.
• Promote company ethics and build client relationships.

Skills

Team management

Technical problem-solving

Communication skills

Financial literacy

Education

Chartered Building Professional – MRICS/MCIOB/CEng

Chartered Insurance Professional or commitment to achieving a relevant Insurance Qualification

Job description

Job Description

This role is to provide support to the Field Operations Manager and Area Managers for all operational matters relating to the Subsidence Field Teams, and also responsible for excellent service provision, cost control and overall management of people, training and development within the identified area.

Responsibilities

• Provide guidance and support to employees, enabling them to maximise their potential in meeting a variety of demands.
• Deliver excellence against key measures of reduced duration, cost control and customer satisfaction.
• Act as a subsidence champion and technical referral point across the field.
• Coach, inspire and develop technical excellence.
• Assist Managers in identifying and proactively addressing employee issues such as performance and day‑to‑day needs to ensure highest levels of service delivery.
• Actively spend the majority of time ‘in the work’ with Subsidence Consultants, troubleshoot and take proactive action to fix the system, remove blockages and waste.
• Keep technical skills and knowledge up to date and, in busy times, undertake a small caseload to remain akin to live issues.
• Work collaboratively with the Subsidence Units, Supply Chain and other internal teams to identify opportunities for improving the end‑to‑end claims process and achieve highest levels of customer satisfaction.
• Assist Managers to identify and monitor employee development needs and ensure delivery of appropriate learning programmes.
• Develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
• Engage with clients, brokers and key stakeholders to maintain business and attract new opportunities.
• Promote company ethics and values, focus on what matters to the customer and promote client insurance brands.

Qualifications

• Chartered Building Professional – MRICS/MCIOB/CEng or equivalent essential.
• Chartered Insurance Professional or commitment to achieving a relevant Insurance Qualification.
• Experience of team management – preferably managing remote workers.
• Detailed knowledge of Building Construction.
• Detailed knowledge of Insurance Principles.
• Demonstrated technical competence and understanding of client requirements.
• Experience of people management and budgetary management.
• Experience of resourcing planning in a dynamic environment.
• Credible leadership skills to motivate team members, address people issues and create a high‑performing team culture.
• Strong technical skills and problem‑solving ability to recognise difficulties and take proactive measures to overcome problems.
• Well‑developed and effective written and verbal communication skills.
• Strong organisation and time‑management skills to deliver on a variety of actions within budget and tight timescales.
• Good dispute‑resolution handling skills to manage disputes effectively and proactively.
• Strong financial literacy skills to analyse and interpret numerical data.
• Strong computer literacy skills to use a variety of ICT platforms and applications.
• Understanding that better decisions come from empowering employees to have freedom in designing work, and a facilitative management style that actively involves the team.
• Desire to continuously improve, share, listen and exchange information at all levels.
• Builds and maintains positive working relationships with colleagues across the business.
• Action‑oriented approach to understand and fix problems within the work, open and adaptive to continual change, and facilitates change within the team.
• The role may be home or office based.
• The role will encompass Subsidence Field Operations nationwide, requiring regular UK travel and occasional overnight stays that may increase during peak demand.