Student Support Manager

Queen Mary University of London; Greater London; Hybrid; GBP 44,000 - 52,000; Full time

Job summary

A leading university in Greater London seeks an individual for a pastoral support role within its Health Sciences Education Institute. The successful candidate will work closely with students and staff, advising on policies and addressing concerns. An honours degree or equivalent experience in higher education is essential. The position offers a salary between £44,288 and £51,755, with opportunities for hybrid working.

Benefits

Generous pension scheme

30 days' leave per annum

Flexible working arrangements

Personal and professional development opportunities

Qualifications

• Must have experience of using electronic student record systems in a higher education setting.
• Substantial experience supporting students with pastoral issues in various formats.
• Ability to develop policies and work within established regulations.

Responsibilities

• Support students showing any cause for concern in a pastoral role.
• Advising students on relevant policies and procedures.

Skills

Experience in higher education

Empathy and sensitivity

Knowledge of policies and procedures

Familiarity with electronic student record systems

Education

Honours degree or equivalent experience

Job description

This is an exciting opportunity for an individual with experience in higher education, working in a student facing role which involves significant contact with students, academic and professional staff and will lead on supporting students showing any cause for concern. (Whilst this is a pastoral role, it is not a counselling position.)

The postholder will have an honours degree or equivalent experience, have experience of using electronic student record systems, developing policies and an ability to work with empathy and sensitivity. Substantial experience working within established regulations, supporting students with pastoral issues in a range of formats, and working within a confidential environment. The postholder will be quick learners, able to assimilate and retain information to be able to advise students on relevant policies and procedures.

This post sits within the Institute of Health Sciences Education (IHSE), Faculty of Medicine and Dentistry (FMD), Queen Mary University of London. The FMD is a leading medical and dental school that offers international levels of excellence in research and teaching as well as providing clinical services for a population of unrivalled ethnic diversity in east London and the wider Thames Gateway.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we've fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it's simply 'the right thing to do' but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

We offer competitive salaries, access to a generous pension scheme, 30 days' leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary's commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

The post is offered on an indefinite contract and is based at the Whitechapel Campus in London, with the postholder expected to be on site regularly in addition to opportunities for hybrid working. The salary is Grade 5 (£44,288 - £51,755) with successful candidates expected to start at the entry point of the scale.

Closing Date