Student Success Advisor – Reading (In‑Person)

S Knights Recruitment; Oxford; On-site; GBP 26,000; Full time

Job summary

A respected training organization in Reading is seeking a Student Support Officer to play a vital role in helping learners achieve their career goals. This position involves providing guidance, administering exams, and supporting students throughout their educational journey in a fast-paced, supportive environment. Ideal candidates will have at least one year of experience in an administrative or customer-facing role, along with strong interpersonal skills and a passion for professional development.

Benefits

A welcoming, inclusive atmosphere

Clear opportunities for professional growth

Regular social events and team activities

Full access to the organization’s entire course portfolio

Qualifications

• At least 1 year of experience in administration or a customer-facing role.
• Passion for helping people and their professional development.

Responsibilities

• Acting as the first point of contact for learners and exam candidates.
• Providing day-to-day support, encouragement and guidance.
• Administering and invigilating high-stakes examinations.
• Offering 1:1 support to students who need extra help.
• Monitoring progress, identifying barriers and helping learners stay on track.
• Running mock interviews and CV clinics to support job seekers.
• Accurate record-keeping and general administration.
• Supporting with the smooth running of the training centre.

Skills

Strong communication and interpersonal skills

Excellent organisational ability and high accuracy

Confidence using IT, Microsoft Outlook and Teams

Great critical thinking and time-management skills

Proactive, positive attitude

Job description

A respected training organization in Reading is seeking a Student Support Officer to play a vital role in helping learners achieve their career goals. This position involves providing guidance, administering exams, and supporting students throughout their educational journey in a fast-paced, supportive environment. Ideal candidates will have at least one year of experience in an administrative or customer-facing role, along with strong interpersonal skills and a passion for professional development.