Student Progression Coordinator

Ellison Institute of Technology Oxford; Oxford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading educational institution in Oxford is seeking a Student Support Coordinator to enhance student experience. This role involves managing onboarding processes and coordinating various student activities. The ideal candidate will possess strong organizational and communication skills, along with a passion for community wellness. The position requires a proactive approach to fostering student engagement and support. Competitive salary with additional benefits provided.

Benefits

Salary range: £35,000 - £45,000

Enhanced holiday pay

Pension

Life Assurance

Income Protection

Private Medical Insurance

Electric Car Scheme

Cycle to Work Scheme

Qualifications

• Strong interpersonal skills and ability to interact with diverse groups.
• Experience in coordinating events.
• Capable of providing support and managing student experience effectively.

Responsibilities

• Serve as point of contact for the student community.
• Manage student onboarding and event coordination.
• Maintain accurate records in the Student Management System.

Skills

Highly organised

Strong verbal communication

Event management

Cultural understanding

Technically proficient in MS Office

Tools

Salesforce

Job description

At the Ellison Institute of Technology (EIT), we're on a mission to translate scientific discovery into real‑world impact to change the world. We bring together visionary scientists, technologists, and entrepreneurs to tackle humanity's greatest challenges in four transformative areas:

• Health, Medical Science & Generative Biology
• Food Security & Sustainable Agriculture
• Climate Change & Managing Atmospheric CO₂
• Artificial Intelligence & Robotics

This is ambitious work – work that demands curiosity, courage and a relentless drive to make a difference. At EIT, you'll join a community built on excellence, innovation, tenacity, trust, and collaboration, where bold ideas become real‑world breakthroughs. Together, we push boundaries, embrace complexity, and create solutions to scale ideas from lab to society.

Fuelled by growing ambition and the strength of Oxford's science ecosystem, EIT is building on its foundations in Littlemore – a 300,000 sq ft campus set for completion in 2027 – to create a transformative 2‑million‑sq‑ft campus across The Oxford Science Park. Designed for up to 7,000 people, it will bring together cutting‑edge, purpose‑built laboratories, including a dedicated plant sciences building, and dynamic environments that drive collaboration and discovery.

EIT's Education & Scholarships programmes, established in partnership with the University of Oxford, empower exceptional individuals to become global technology innovators and leaders of the future. EIT Students actively contribute to innovation projects and receive mentorship with world‑renowned experts at EIT, preparing them to drive profound change in their home countries and around the world.

Student Support Coordinator

The Education and Scholarships team is recruiting an experienced Coordinator to join the Student Support Team. The student support functional area is dedicated to delivering a student‑centred experience that evolves in step with students' needs. We lead the provision of a high‑touch onboarding journey, coordinate a fully integrated internship programme for undergraduate students, and cultivate a vibrant, connected student community. The team ensures the execution of the benefits that come with being a student funded by EIT. The role is diverse, encompassing events management, onboarding new students, development and implementation of systems, case management and general resource development. The Student Progression Coordinator will support all aspects of delivering an elite student experience. The role will require out‑of‑hours work, such as during student events.

Key Responsibilities

• Be a reliable, approachable, and accessible point of contact for the student community.
• Ensure that the benefits associated with the programme are efficiently dispensed according to policies and agreements.
• Oversee the Student Management System (Salesforce), ensuring accurate, up‑to‑date records that enable seamless communication, meaningful engagement, and effective caseload management.
• Facilitate the logistics of students' phased transition through Oxford.
• Lead on planning and facilitating year‑round student activities and events, both within and outside of Oxford, to promote wellness, fun, and bonding within the cohort.
• Research opportunities and avenues to enhance student experience such as creating and compiling resources and signposting to additional assistance when necessary.
• Triage behaviour and safeguarding concerns, promptly escalating issues to relevant team members and assisting with resolutions in compliance with developed policies and procedures.
• Line manage the Student Support Administrator, providing clear guidance and actively supporting their professional development.
• Assist the Student Support Manager as necessary.

Essential Knowledge, Skills and Experience

• Highly organised and highly personable.
• Strong verbal and written communication with exceptional interpersonal skills.
• Experience in running successful events frequently.
• Passion for embedding wellness within communities and seeing people thrive.
• High level of cultural understanding; being able to work with people from various backgrounds and levels of hierarchy.
• Technically proficient – confident learning new systems; excellent MS Office skills.
• Ability to balance multiple varied projects in a fast‑paced environment, staying on top of deadlines and deliverables.
• Reliable, resourceful, and detail‑oriented.
• Collaborative working style, with a demonstrated commitment to the highest standards of ethics and confidentiality.

Desirable Knowledge, Skills and Experience

• Experience working in a fast‑paced environment with adaptable skills to accommodate a range of duties.
• Experience working and communicating with students and/or young people.
• Good understanding of the University of Oxford.
• Salesforce experience.

Benefits

• Salary: £35,000 - £45,000 (dependent on experience) plus bonus & travel allowance.
• Enhanced holiday pay.
• Pension.
• Life Assurance.
• Income Protection.
• Private Medical Insurance.
• Hospital Cash Plan.
• Therapy Services.
• Perk Box.
• Electric Car Scheme.
• Cycle to Work Scheme.

Why work for EIT

At the Ellison Institute, we believe a collaborative, inclusive team is key to our success. We are building a supportive environment where creative risks are encouraged, and everyone feels heard. Valuing emotional intelligence, empathy, respect, and resilience, we encourage people to be curious and to have a shared commitment to excellence. Join us and make an impact!

Terms of Appointment

You must have the right to work permanently in the UK with a willingness to travel as necessary. You will live in, or within easy commuting distance of, Oxford and can commit to being on site for at least 3 days per working week, sometimes more during busier periods where it is required. During peak periods, some longer hours may be required and some working across multiple time zones due to the global nature of the programme.

Application Details

Please provide a covering letter when submitting your application and CV detailing why you believe you are a fit for this role and working at EIT. The deadline for applications is Monday 5th January. Please submit your application before this date.