Student Experience and Wellbeing Bursary Officer

Education Training Collective; Tees Valley; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading educational institution in Tees Valley is seeking a Student Bursary Officer to join the Student Experience & Wellbeing team. In this role, you will assist students in accessing financial support, ensuring that financial hardship does not affect their attendance. Key responsibilities include contacting eligible students and maintaining financial records accurately. The institution provides an inclusive environment and comprehensive benefits, highlighting their commitment to student welfare and success.

Benefits

Generous annual leave (34-43 days)

Free on-site parking

Local Government Pension Scheme

Enhanced sick pay scheme

Career development opportunities

24/7 Employee Assistance Programme

Free gym memberships

Discounted Hair and Beauty treatments

Qualifications

• Willing to assist and support students financially.
• Strong IT proficiency to maintain records.
• Attention to detail is crucial for accuracy.

Responsibilities

• Contact eligible students for financial support.
• Maintain accurate records of financial assessments.
• Ensure funds are available for audit purposes.

Skills

Willingness to help others

Excellent IT skills

Problem-solving skills

Attention to detail

Experience with learner support funds

Job description

Who we are

Stockton Riverside College is a dynamic and ambitious college, recently awarded Outstanding by Ofsted, recognised for delivering exceptional standards of education and training. We offer a comprehensive range of academic, vocational and higher education courses for young people, adult learners, and apprentices. Proudly serving our local community, we are dedicated to helping individuals gain the skills, knowledge, and confidence to achieve their full potential.

As part of The Education Training Collective (Etc.), a group of colleges and training providers in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Innersummit- we are driven by a shared vision: ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond. Our dedicated and skilled staff are at the heart of our success, supporting learners and contributing to the wider community. We are seeking candidates who believe in the power of education to transform lives and who share our commitment to excellence, opportunity and achievement.

Opportunity

An exciting opportunity has arisen for a Student Bursary Officer to join our Student Experience & Wellbeing team reporting to our Student Experience & Wellbeing Manager (Financial Support). Our friendly and hardworking team work together to provide an exceptional student experience that allows all our students to realise their potential.

Responsibilities

• Identify and contact students who may be eligible for funds and support the application process to ensure that no student experiences financial hardship which could result in low attendance or withdrawal.
• Maintain accurate records of financial assessments, awards and payments associated with Learner support funds and ensure they are ready for audit purposes.

Qualifications & Skills

• Willingness to help others.
• Excellent IT and problem solving skills.
• Ability to work to high levels of accuracy and attention to detail.
• Previous experience of dispersal of learner support funds is desirable, but full training and support can be provided for the right candidate.

Benefits

• Generous annual leave entitlement (34-43 days per annum, depending on role and length of service)
• Up to 5 days additional leave at Christmas
• Free on-site parking
• Local Government Pension Scheme (LGPS) with 15.2% Employer Contribution
• Enhanced Occupational Sick Pay Scheme
• Enhanced Maternity, Paternity and Adoption Scheme
• Career development opportunities for progression
• Comprehensive Health and Wellbeing programme
• Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
• 24/7 GP Access for employees and their dependants
• Free gym memberships/discounted memberships (dependent on site)
• Staff Discounts Package - Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more
• Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award
• Wellbeing Days (in addition to annual leave)
• Discounted Hair and Beauty treatments available
• Bike2Work Scheme https://www.bike2workscheme.co.uk

Schedule

37 Hours per week; Monday- Friday (start and finish times can be discussed).

Application Process

The closing date for receipt of completed applications is midnight Friday 9th January 2026. Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.

If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro - https://www.nacro.org.uk/criminal-record-support-service/ or email [e-mail] or phone [phone] Unlock – http://hub.unlock.org.uk/contact/ phone [phone] text 07824 113848.

We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.

Safeguarding

Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please visit https://www.the-etc.ac.uk/policies/safeguarding/.

*note we do not accept CVs or late applications, no agencies please

All applications must be completed via our website https://www.the-etc.ac.uk/join-our-team/.