Student Cases & Engagement Coordinator

Brook Street; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an experienced Student Cases & Engagement Administrator to support the management of student cases and administrative processes in their Cardiff office. The role involves providing specialist advice, coordinating student processes, and ensuring engagement. Ideal candidates should possess strong administrative skills and excellent communication abilities. Immediate start for an ongoing temporary position offering up to £14.63 per hour.

Qualifications

• Strong administrative experience with excellent customer service skills.
• Ability to learn and apply specialist regulations and processes.
• Excellent communication skills, including explaining complex information clearly.

Responsibilities

• Provide specialist advice and guidance on student processes and regulations.
• Coordinate extenuating circumstances, appeals, disciplinary and complaints processes.
• Support student engagement and academic progress monitoring.

Skills

Administrative experience

Communication skills

Problem-solving ability

Customer service skills

Ability to prioritise work

Tools

MS Access

Job description

A recruitment agency is seeking an experienced Student Cases & Engagement Administrator to support the management of student cases and administrative processes in their Cardiff office. The role involves providing specialist advice, coordinating student processes, and ensuring engagement. Ideal candidates should possess strong administrative skills and excellent communication abilities. Immediate start for an ongoing temporary position offering up to £14.63 per hour.