Strategic Partner Manager - Customer Success

Meta; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global technology company is seeking a Strategic Partner Manager to manage relationships with key clients. You will collaborate across teams to support product adoption and drive business impact. Ideal candidates have over 6 years in Sales or Business Development and experience working with complex products. This role offers competitive compensation and robust benefits.

Qualifications

• 6+ years of experience in Sales Relationship/Account Management or Business Development.
• Experience working directly with product and engineering teams.
• Experience solving complex problems in a collaborative environment.

Responsibilities

• Own end-to-end strategic relationships with Commerce and Retail clients.
• Work cross-functionally with Product, Marketing, and Operations teams.
• Report updated status of partner discussions and progress.

Job description

Overview

The Strategic Partner Manager role at Meta offers a unique opportunity to be at the forefront of innovation, working directly with some of the world’s most influential clients who are leveraging Meta to grow their business. As a key member of the Customer Success team, you will play a pivotal role in shaping the future of Meta’s managed products, accelerating their path to market, and driving real business impact across EMEA.

Responsibilities

• Own end-to-end strategic relationships with Commerce and Retail clients, including developing new relationships, setting expectations during early-stage testing, and supporting partner growth
• Work cross-functionally with Product, Marketing, and Operations teams to enable partners to utilize Meta’s ads products and advocate for functionality to grow partner businesses
• Report updated status of partner discussions and progress to cross-functional partners
• Develop demonstrated and practical product expertise with the capacity to collect and synthesize meaningful feedback and translate it into high-quality insights to inform product roadmaps across a variety of product teams
• Drive adoption, revenue, and rapid market insights for early-stage, complex products by providing white-glove client support
• Partner closely with clients to understand their needs and deliver meaningful value, embodying a client-centric approach
• Accelerate product go-to-market with velocity and a bias for action, balancing speed with quality
• Operate with success in mind, combining best practices with adaptability for effective and efficient results
• Support products through their lifecycle until maturity, typically engaging for 6-12 months to maximize impact

Minimum Qualifications

• 6+ years of experience in Sales Relationship/Account Management or Business Development
• Experience working directly with product and engineering teams
• Experience solving complex problems in a collaborative environment
• Experience handling multiple projects at once that require context switching and prioritization
• Capacity to uplevel experiences to create synthesized findings and action plans
• Demonstrated skills to rapidly master complex products and serve as a knowledgeable specialist for internal and external stakeholders
• Demonstrated experience collaborating with a wide range of internal and external teams across a complex organizational structure
• Experience working under own initiative and with a track record of taking initiative

Preferred Qualifications

• BA/BS Degree

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.