Strategic Enterprise CSM – Drive Growth Across EMEA

Grey Matter Recruitment; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading customer engagement firm in the UK is seeking a strategic partner to lead enterprise-client success across EMEA. This role involves building relationships with senior stakeholders and aligning product usage with business goals in a fast-paced environment. Candidates should have enterprise customer success experience in SaaS or eCommerce, alongside strong communication skills. Opportunities for growth and retention are key in this role.

Qualifications

• Experience in SaaS or eCommerce customer success.
• Capability to present business reviews (QBRs) effectively.
• Strong collaboration and communication abilities.

Responsibilities

• Act as a strategic partner to enterprise clients.
• Build senior-level relationships to align products with business goals.
• Develop success plans and monitor account health.

Skills

Enterprise Customer Success experience

Excellent communication skills

Experience engaging senior stakeholders

Ability to work in fast-paced environments

Comfortable in fast-paced settings

Job description

A leading customer engagement firm in the UK is seeking a strategic partner to lead enterprise-client success across EMEA. This role involves building relationships with senior stakeholders and aligning product usage with business goals in a fast-paced environment. Candidates should have enterprise customer success experience in SaaS or eCommerce, alongside strong communication skills. Opportunities for growth and retention are key in this role.