Strategic CX Business Development Representative

Pantera Capital; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading tech firm is looking for a ZCX Business Development Representative to generate pipeline and drive growth in the UK Public Sector. The candidate should have experience in SaaS and AI-driven solutions, strong communication skills, and a passion for customer experience. This role offers a structured hybrid work approach, providing a dynamic environment to expand skills. Join an innovative team committed to effective collaboration and professional growth.

Benefits

Award-winning workplace culture

Variety of benefits supporting physical and mental health

Qualifications

• Experience in SaaS, contact centre, or AI-driven solutions.
• Demonstrated ability to create and accelerate sales.
• Strong understanding of UK Public Sector.

Responsibilities

• Generate pipeline and drive growth across UK Public Sector.
• Work with strategic CX customers and existing Zoom accounts.
• Partner with teams to accelerate pipeline creation.

Skills

Experience in SaaS

Proven ability to prospect

Knowledge of UK Public Sector

Excellent communication skills

Passion for customer experience

Job description

ZCX Business Development Representative

What you can expect

As a ZCX Business Development Representative, you'll proactively generate pipeline and drive growth across UK Public Sector target prospects. You'll focus on strategic CX customers—existing Zoom accounts with no CX penetration and/or net-new organizations. You'll combine prospecting and outreach with strategic go-to-market execution. Work across Zoom's partner ecosystem, CX marketing, and sales teams to accelerate pipeline creation and sales velocity. This role requires exceptional communication skills, persistence, and strong prospect qualification abilities.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they expand Zoom's global presence. They help businesses harness the full potential of virtual collaboration.

What we’re looking for

• Have experience in SaaS, contact centre, AI-driven, or customer experience solutions
• Demonstrate proven ability to prospect, generate pipeline, and accelerate deals
• Possess knowledge of UK Public Sector
• Have a strong track record of working with partners to deliver joint GTM initiatives
• Possess excellent communication skills with a consultative, customer-first approach
• Bring passion for customer experience, AI, and building strong business relationships

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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