Strategic Customer Support Lead

Airbus; Packmoor; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading aerospace firm based at Oxford Airport is looking for a Customer Support Manager. The role involves managing customer interactions and ensuring service excellence for civil and military customers. Candidates should have extensive experience in a customer-facing role within the aerospace industry, strong communication skills, and the ability to handle complex situations. The position offers a competitive salary and a range of benefits including private medical insurance and pension contributions.

Benefits

Private Medical Insurance

Pension Contribution

Share Incentive Plan

Discretionary Group Bonus

Qualifications

• Extensive experience in a customer facing technical operational or service management role within the aerospace industry.
• Experience in helicopter operations.

Responsibilities

• Oversee customer support activities and manage customer requirements.
• Drive customer satisfaction and business growth.

Skills

Strong communication

Negotiation

Relationship management

Attention to detail

Education

Bachelor or Master Degree in aerospace maintenance or management discipline

Job description

A leading aerospace firm based at Oxford Airport is looking for a Customer Support Manager. The role involves managing customer interactions and ensuring service excellence for civil and military customers. Candidates should have extensive experience in a customer-facing role within the aerospace industry, strong communication skills, and the ability to handle complex situations. The position offers a competitive salary and a range of benefits including private medical insurance and pension contributions.