Strategic CSM - E-commerce & FMCG Growth (Hybrid)

NielsenIQ; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading consumer intelligence company is seeking a Customer Success Manager to serve as a strategic partner to clients in the United Kingdom. The role requires strong analytical and communication skills as well as a commitment to client success. Responsibilities include managing client relationships, achieving upsell targets, and ensuring operational excellence. The ideal candidate will have at least 3 years of experience in customer success or account management, proficient in CRM systems. A flexible working environment and various benefits are offered.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Minimum of 3 years in customer success, e-commerce, or account management.
• Ability to manage complex client portfolios effectively.
• Strong analytical and strategic planning capabilities.

Responsibilities

• Build and maintain strong, strategic relationships with clients.
• Achieve a 20% upsell target for the client portfolio.
• Lead co-creation of client roadmaps and oversee documentation.

Skills

Analytical skills

Strategic planning

Communication skills

Client portfolio management

Proactivity

Tools

CRM systems (Dynamics, Skalin)

Data analysis tools

Job description

A leading consumer intelligence company is seeking a Customer Success Manager to serve as a strategic partner to clients in the United Kingdom. The role requires strong analytical and communication skills as well as a commitment to client success. Responsibilities include managing client relationships, achieving upsell targets, and ensuring operational excellence. The ideal candidate will have at least 3 years of experience in customer success or account management, proficient in CRM systems. A flexible working environment and various benefits are offered.