Store Team Member

Home Bargains; Oxford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading discount retailer in Oxford is seeking a Customer Service Assistant to deliver excellent service and maintain store standards. You will assist customers, operate tills, and support stock management in a fast-paced environment. Ideal candidates should have a good understanding of customer service and some experience in a retail setting. Competitive hourly rate of £12.21-£12.50 based on age. Join a rapidly expanding team offering a variety of employee benefits.

Benefits

28 days annual leave (increasing to 33 days after 5 years)

Contributable company pension scheme

10% store discount

Death in Service Benefit

Employee Assistance Programme

Access to colleague benefits platform

Qualifications

• Good understanding of customer service is essential.
• Experience in retail environment preferred.
• Ability to handle stock replenishment and manual handling.

Responsibilities

• Deliver outstanding customer service with enthusiasm.
• Assist with product queries and maintain store cleanliness.
• Operate tills and handle cash as necessary.

Skills

Customer service understanding

Cash handling experience

Manual handling expertise

Hardworking and reliable

Job description

Overview

At Home Bargains, we believe in creating an exceptional shopping experience for our customers. You will be the first smiling face our customers see, providing outstanding service and assistance to find bargains. You will help maintain our store standards and deliver a welcoming atmosphere and a prompt, enjoyable shopping experience, making you an indispensable part of the Home Bargains community.

Responsibilities

• Deliver outstanding customer service with enthusiasm, assist with product queries, and create a welcoming atmosphere for customers.
• Support fellow team members in delivering excellence across the board, including putting out stock, ensuring products are available and presentable, and maintaining cleanliness and tidiness throughout the store.
• Operate in multiple roles as needed, including tills and cash handling, stocking and rotating shelves, and supporting different areas such as the Café, Bakery, or garden centres.

Qualifications

• Demonstrate a good understanding of customer service.
• Experience of cash handling and working in a retail environment.
• Experience of manual handling and stock replenishment.
• Hardworking and reliable; polite and professional.

About the Company

TJ Morris Limited, trading as Home Bargains, is a privately owned, family-run discount retailer offering top brands at the lowest possible prices on the UK high street. Founded in Liverpool, Home Bargains has grown to over 600 stores, serving more than 5 million customers each week. We are rapidly expanding, with plans to increase our store portfolio to 1,000 locations across the UK, opening nearly one new store every weekend. We thrive in a fast-paced retail environment.

Salary & Benefits

• £12.21 per hour (18-20), £12.50 per hour (21+).
• 16 hours per week.

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme.
• 10% store discount at all our retail stores.
• Death in Service Benefit.
• Long service recognition scheme.
• MyHB colleague benefits platform with access to:
• Discounts UK wide on retail, leisure, hospitality venues;
• Employee Assistance Programme with 24/7 confidential counselling and advice line;
• Low-cost voluntary insured health cash plans and cancer cover.