Store People & Service Lead - Elevate Customer Experience

River Island Clothing Co., Ltd.; Chester; On-site; GBP 27,000; Full time

Job summary

A leading fashion retailer is seeking a People & Service Team Leader in Chester. Your role will involve supporting store operations, leading a team to enhance customer service, and achieving sales and performance KPIs. Previous retail experience and strong team motivation skills are essential. This position offers a vibrant work culture with numerous benefits, including a generous employee discount and career progression opportunities.

Benefits

Generous 50% staff discount

Wellbeing solutions through Reward Gateway

Progression support and training

28 days paid holiday

Bonus scheme and private pension plan

Qualifications

• Previous experience in retail, preferably in a supervisor role.
• Ability to motivate and inspire a team to achieve their best.
• Strong emotional intelligence for managing a diverse team.

Responsibilities

• Deliver great service and role model this to the store team.
• Create a diverse and inclusive environment.
• Support the People & Service Manager to delight customers.
• Drive store KPIs including sales and customer feedback.
• Manage store operations and compliance with health & safety standards.

Skills

Retail experience

Passion for fashion

Strong communication skills

Team motivation

Proactivity

Adaptability in fast-paced environments

Job description

A leading fashion retailer is seeking a People & Service Team Leader in Chester. Your role will involve supporting store operations, leading a team to enhance customer service, and achieving sales and performance KPIs. Previous retail experience and strong team motivation skills are essential. This position offers a vibrant work culture with numerous benefits, including a generous employee discount and career progression opportunities.