Store Operations Manager

PPG Industries; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading decorating solutions company seeks a Store Operations Manager for its Johnstone's Decorating Centre. The role involves driving sales, managing staff, ensuring operational excellence, and maintaining high standards of health and safety. Ideal candidates will possess strong leadership and customer service skills, along with the ability to manage challenging situations effectively. The position offers an excellent salary, competitive bonuses, and a strong work/life balance with numerous benefits.

Benefits

Competitive bonus structure

35 days of annual leave

Company-funded private healthcare

Generous pension contributions

Qualifications

• Previous experience in a customer facing environment delivering on direct sales.
• Strong leadership, mentoring and motivational skills with previous supervisory experience.
• Demonstrates the ability to stay calm and composed when dealing with difficult situations.

Responsibilities

• Achieving expected sales and profit targets within store.
• Providing day to day management of the Sales Assistants.
• Ensuring Health & Safety standards are maintained.

Skills

Customer service skills

Leadership

Mentoring

Problem solving

Flexibility

Job description

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.

Responsibilities

• Achieving expected sales and profit targets within store to ensure Company profitability.
• Providing day to day management of the Sales Assistants which will include the organization and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store.
• Providing training to all new and existing colleagues and coaching where necessary.
• Working Operational Managers to control resources in line with budgeted costs.
• Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
• Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
• Ensuring that Health & Safety standards are maintained at all times.
• Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.

Qualifications

• Previous experience in a customer facing environment delivering on direct sales.
• Strong leadership, mentoring and motivational skills with previous supervisory experience.
• Demonstrates the ability to stay calm and composed when dealing with difficult situations.
• Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.
• Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.

Benefits

• Excellent starting salary
• Competitive bonus structure starting at 15% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget
• 35 days of annual leave, including bank holidays
• Guaranteed 39 hours pay per week with overtime or lieu time available
• Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5pm!
• Generous company pension contributions
• Excellent career progression: We develop our people with online opportunities and the PPG Training Academy
• Fantastic company-funded private healthcare plan, with options to extend coverage to family members
• Generous staff discount on paint and decorating tools at Johnstone's Decorating Centre
• Colleague recognition program that recognises and rewards our colleagues
• Inclusive and engaging workplace - We foster a culture of inclusion for all (Our engagement scores show it!)
• Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme