Store Manager (Chiswick R927)

Virgin Active; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health and fitness company in Westminster is seeking a dedicated individual to manage store operations and ensure excellent customer service. The ideal candidate will have leadership experience, attention to detail, and a Food Hygiene Certification. Benefits include 30 days annual leave and a pension fund. This role offers a dynamic environment with opportunities for personal development.

Benefits

30 days annual leave

Pension fund

50% discount on Kauai meals while on duty

Qualifications

• Three years of related experience and/or training.
• Excellent attention to detail is required.
• Experience in food preparation is beneficial.

Responsibilities

• Manage overall operations of the store and staff.
• Train staff in assigned areas and implement procedures.
• Ensure compliance with company policies.

Skills

Customer service ability

Leadership skills

Attention to detail

Conflict resolution

Education

Food Hygiene Certification

Tools

Espresso Machine

Job description

Responsibilities

• Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.
• Plans and prepares work schedules and assigns crew members to specific duties.
• Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.
• Directs compliance of crew with established company policies and procedures.
• Address gaps/concerns identified through store audit.
• Maintains appropriate staffing levels.
• Provides leadership, coaching, development and motivates crew members.
• Is a people's person with good customer service ability.
• Timeously completes management tasks and checks.
• Maintains appropriate stock levels through ordering, receiving and rotation processes.
• Ensures correct portioning standards are followed for all products and services.
• Performs regular stock-take procedures and readily addresses variances.
• Executes sales promotion activities and directs crew members for merchandise displays.
• Manages controllable cost against set budgets for the store.
• Monitor expenditure of all costs within the store, ensuring all budgets adhered to.
• Recruit and Interview all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.
• Addressing complaints and resolving problems.
• A friendly, calm and approachable nature with the ability to act quickly and effectively.
• Excellent attention to detail - nothing gets by without you noticing!
• Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately.
• Confident in your own ability to act as a leader and an ambassador of the KAUAI brand.
• Performs well under pressure in an organised manner.
• Acting as a member of one team with one goal, three years related experience and/or training.
• Espresso Machine knowledge handy.
• Knowledge of food preparation.
• Food Hygiene Certification.

Benefits

• 30 days annual leave
• Pension fund
• 50% discount on Kauai meals while on duty