Store Manager - Central London

APM MONACO; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading retail company in the Greater London area is seeking a Store Leader responsible for achieving sales targets and ensuring high-quality customer service. The role involves providing direction to team members, managing inventory, and ensuring operational standards are met. The ideal candidate will have strong leadership skills, experience in retail management, and a commitment to enhancing team performance. This position calls for effective communication and a customer-centric approach.

Qualifications

• Experience in achieving turnover targets and implementing sales strategies.
• Strong background in customer service and team management.
• Knowledge of inventory management practices.

Responsibilities

• Achieve turnover targets and analyze sales data.
• Maintain quality customer service and resolve complaints.
• Ensure store maintenance and proper operations.
• Manage visual merchandising according to guidelines.
• Recruit, train, and evaluate staff performance.

Skills

Sales analysis

Team motivation

Customer service

Inventory management

Staff recruitment and training

Job description

As leader for your store, you will have to take care of :

Sales

• Achieve turnover targets
• Analye sales reports and data to determine business needs and implement strategies
• Define individual objectives for sales advisers
• Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance

Customer service

• Ensure the quality of customer service
• Ensure that the team maintains communication with customers
• Resolve customer complaints

Operations

• Ensure the maintenance, presentation and organisation of the store
• Ensure payment procedures are followed
• Monitor expenditure on blinds
• Set up staff schedules as required
• Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS.

Visual Merchandising

• Maintain merchandising guidelines
• Ensure that the store is clean, organised and complies with global VM guidelines
• Communicate stock requirement

Human Resources

• Recruit, train and develop your staff
• Evaluate the performance of each staff member and provide constant feedback to improve performance
• Work in team with HR to resolve HR issues
• Ensure that professional image and standards are respected and reflect the brand image