Store Manager

Barnardos; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK charity organization is seeking a passionate Store Manager for their Sandy Donation Centre. As Manager, you'll lead a team to maximize sales and profits while playing a vital role in fundraising for children's services. Responsibilities include maintaining store presentation, training staff, and ensuring excellent customer service. Experience in the fashion industry and team management is crucial. This full-time role includes benefits such as flexible working arrangements, generous leave, and a pension scheme.

Benefits

26 days annual leave plus bank holidays

Service related sick pay from day 1

Access to a Group Personal Pension

Cycle2work scheme

Discounts at various shops

Qualifications

• Demonstrate experience of working in a fashion industry.
• Experience of managing a team in a customer service environment.
• Proven experience of meeting targets and KPI's.
• Experience of working with IT systems, admin and figures.

Responsibilities

• Manage the day-to-day running of the Flint Store.
• Ensure high standards of service to customers.
• Implement promotions as directed by management.
• Provide training and development for staff.

Skills

Experience in a fashion industry

Team management in customer service

Flexibility in working hours

Customer liaison skills

Budget and target management

Recruitment and training

IT systems experience

Job description

Job Overview

We have an exciting opportunity for a passionate Store Manager to join our Sandy Donation Centre at Barnardo's on a full-time basis.

As a Store Manager you will manage the day to day running of our brand-new Flint Store that opened in June, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location

The successful post holder will be based at our Sandy Donation Centre, 30 Market Square, Sandy, Bedfordshire, SG19 1JA

Working Pattern

35 hours per week.

Please note the role will include moving high volumes of stock on a daily basis.

Key Responsibilities

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct / specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Candidate Must Have

• Demonstrate experience of working in a fashion industry.
• Experience of managing a team in a customer service environment.
• Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary.
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Evidence of experience of working to budgets and targets.
• Evidence of recruiting, training and developing a team.
• Proven experience of meeting targets and KPI's.
• Experience of working with IT systems, admin and figures.

About Barnardo's

At Barnardo's we believe in children: no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

Benefits

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure / theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University