Store Manager

Burberry; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury fashion retailer in Edinburgh seeks a Store Manager to lead its team and drive sales. The ideal candidate will have significant retail management experience and a passion for luxury. Responsibilities include enhancing client experience, achieving commercial targets, and ensuring operational excellence. Join a forward-thinking brand that values leadership and team development.

Qualifications

• Significant experience in retail management, ideally in luxury fashion.
• Strong commercial results in a high-profile store environment.
• Excellent communication and people development skills.

Responsibilities

• Inspire and develop a diverse team for outstanding sales.
• Ensure exceptional client experience and brand representation.
• Drive sales, monitor market trends, and implement growth strategies.

Skills

Leadership

Client Experience

Commercial Acumen

Team Development

Job description

Select how often (in days) to receive an alert:

Store Manager

Department: RETAIL OFFLINE

City: Edinburgh

Location: GB

INTRODUCTION

JOB PURPOSE

As the Store Manager of our store, you will lead the store’s vision, performance, and client experience, setting the benchmark for excellence within Burberry’s global retail network. You will drive commercial success, cultivate a high-performing team, and ensure an exceptional luxury environment that reflects the brand’s heritage, innovation, and commitment to client service.

RESPONSIBILITIES

Leadership & People Development

• Inspire, lead, and develop a diverse team to deliver outstanding results in sales, service, and operational excellence.
• Foster a culture of high performance, collaboration, and continuous development, acting as a role model for Burberry values.
• Identify and nurture internal talent, supporting succession planning and career progression within the business.
• Effectively manage performance, set clear goals and expectations, and provide regular, constructive feedback.

Client Experience & Brand Ambassadorship

• Champion and embed the Retail Forward strategy in the store
• Ensure the highest standards of client experience, ensuring the store delivers a personalised and memorable luxury journey for every client.
• Build enduring relationships with clients across all segments, driving loyalty and long-term brand advocacy.
• Ensure that visual merchandising and in-store presentation reflect the brand’s identity and seasonal campaigns impeccably.

Commercial Performance & Business Development

• Own the store’s P&L, driving sales, profitability, and KPIs to exceed targets.
• Analyse business performance, identify opportunities for growth, and implement strategic actions to maximise revenue.
• Collaborate with regional and global teams to align on key commercial initiatives, events, and clienteling activities.
• Monitor local market trends and competitor activity to maintain the store’s position as a market leader.

Operational Excellence

• Ensure all store operations comply with brand policies, procedures, and legal requirements.
• Oversee inventory management, loss prevention, and stock integrity.
• Maintain exceptional standards of health and safety, security, and operational efficiency.

PERSONAL PROFILE

• Significant experience in a retail management role, ideally within luxury fashion or premium retail.
• Proven track record of leading large teams in a high-profile store environment with strong commercial results.
• Strong understanding of luxury client expectations and the art of clienteling.
• Financial acumen and experience managing a store P&L.
• Inspiring leadership style with excellent communication and people development skills.
• Ability to work strategically and operationally in a fast-paced, dynamic environment.
• Deep passion for fashion, luxury, and delivering an exceptional client experience

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Job Segment: Loss Prevention, Retail Manager, Retail Operations, Store Manager, Merchandising, Retail