Stock Surveyor Administrator

Flagship Housing; Norwich; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading housing provider is looking for a Stock Surveyor Administrator in Norwich. The role involves managing customer communication, scheduling survey visits, and maintaining accurate records. Candidates must have excellent communication skills, experience in customer service, and be proficient in IT tools like Excel. A competitive salary of £27,500 - £28,500 per annum is offered along with a range of benefits including flexible working and opportunities for development.

Benefits

25 days annual leave

Access to Flagship Rewards Scheme

Death in Service Benefit

Company Sick Pay

Agile working environment

Qualifications

• Strong customer service and interpersonal skills.
• Must be highly organized, maintaining accurate records.
• Experience in a customer-facing environment preferred.

Responsibilities

• Serve as the primary point of contact for customers.
• Schedule survey visits and manage appointments.
• Document customer communication within internal systems.

Skills

Excellent communication skills

Customer service skills

Interpersonal skills

IT skills (Excel, Outlook, Word)

Organizational skills

Education

GCSE in Maths and English, C and above or equivalent

Job description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We are pleased to share several opportunities for someone to us as a Stock Surveyor Administrator. This is working 37 hours per week, Monday to Friday. This is a 12 Month Secondment opportunity, for internal applicants and a 12 Month Fixed Term Contract, for external applicants. This role is working from our King Street office, in Norwich. The role comes with Agile Working.

As a Stock Surveyor Administrator, you will serve as the primary point of contact between the business and its customers, ensuring clear, timely, and supportive communication. You’ll regularly contact customers by letter and phone to arrange and schedule survey visits, providing reminders and updates to help appointments run smoothly. Handling customer questions and queries, offering accurate information and signposting to colleagues when specialist support is needed, recording customer interactions within internal systems to maintain clarity and consistency across the business.

You’ll allocate work to the surveying team’s diaries and manage the rescheduling of appointments when customers get in touch. Whilst working collaboratively with colleagues across departments to coordinate surveys, particularly for customers who are harder to reach or require tailored engagement. Your day-to-day responsibilities also include selecting properties for Stock Condition Survey appointments, sending reminder SMS messages, liaising with internal teams, and documenting customer communication within Orbis to ensure seamless service delivery.

Applications are welcomed for the role of Stock Surveyor Administrator from those with excellent communication skills and who are able to provide clear information and support to customers and colleagues. You’ll need strong customer service and interpersonal skills, having previous experience of working in a customer facing environment.

You must be able to work collaboratively with colleagues across departments to prioritise surveys and to be highly organised, maintaining accurate records and reporting, with strong attention to detail. Additionally, you’ll need exceptional IT skills, with confident and regular use of Excel, Outlook, and Word to support communication, scheduling, and data management. Educated to GCSE level and have Maths and English GCSE, C and above or equivalent.

Benefits

In return for your hard work, we offer a competitive salary of £27,500.00 - £28,500.00 per annum and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• An agile working environment to achieve a healthy work/life balance.

Additional Benefits

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

Please see the attached The Stock Surveyor Administrator The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 5149 and state that you are applying to be a Stock Surveyor Administrator, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box. Please click here, to see the full list of benefits for this job.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 16.01.2026. Interview Date: 28th and 29th January 2026, In King Street, Norwich.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Stock Surveyor Administrator – Reference Number 5149

About Us

Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply nowto help create communities where people can put down roots, feel secure, and thrive.