Stock and Systems Administrator

Great Bear; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A logistics company in Greater London is looking for a Stock & Systems Administrator to join their team on a permanent basis. This role involves supporting efficient administrative processes in the warehouse and responding to customer queries. Ideal candidates should have excellent attention to detail, communication skills, and experience with MS Excel. Benefits include 28 days annual leave, a pension scheme, life assurance, and employee discounts. Join us and be part of our winning team!

Benefits

28 days annual leave including bank holidays

Pension scheme with 4% contribution

Life assurance

Employee assistance programme

Eye care vouchers

Rewards and recognition programs

Access to retailer discounts

Qualifications

• Excellent attention to detail and accuracy skills.
• Ability to communicate effectively and professionally.
• PC literate and experience in MS Excel.
• Ability to solve problems methodically and actively seek resolutions.
• Pro‑active and adaptable approach.
• Self‑starter, ability to work using own initiative.
• Able to manage own work load effectively and prioritise.
• Excellent customer service skills.

Responsibilities

• Maintain existing customer relationships for order processing.
• Respond to customer queries promptly.
• Ensure customer information is updated in the WMS system.
• Communicate with customers via phone and email.
• Update internal systems with account changes.
• Cross-check supplier activity against bookings.
• Liaise with suppliers for lead time updates.
• Notify management of non-compliant issues.

Skills

Attention to detail

Effective communication

MS Excel proficiency

Problem-solving

Customer service

Job description

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you’re valued, challenged, and inspired!

Job Description

Our Mansfield site are now recruiting for a Stock & Systems Administrator to join our team on a full time permanent basis!

As a Stock & Systems Administrator you will support the operation in the efficient handling of all administrative processes and procedures supporting the Warehouse and Customer.

Salary : £25,396 per annum plus shift allowance of £3.05 per hour (18:00-06:00).

Working hours : Sunday-Thursday, 21:45pm-5:45am.

Key Duties of a Stock & Systems Administrator

• Maintain existing customer relationships with regards to the processing of customer orders, forms and quotes.
• Respond to a wide range of customer queries promptly, providing solutions where possible or escalating to Operations Supervisor as required.
• Ensure customer & supplier information is kept up to date on the WMS system.
• Communicating with customers via a variety of channels, including phone, email in an appropriate, professional manner.
• Liaising with relevant departments internal / external.
• Update internal WMS system with account changes and notes.
• Cross‑check supplier activity against bookings.
• Liaise with suppliers and internal departments for lead time updates for orders.
• Notify management of any non‑compliant issues as they arise.
• May be required to perform other duties as assigned.

Qualifications

• Excellent attention to detail and accuracy skills.
• Ability to communicate effectively and professionally.
• PC literate and experience in MS Excel.
• Ability to solve problems methodically and actively seek resolutions.
• Pro‑active and adaptable approach.
• Self‑starter, ability to work using own initiative.
• Able to manage own work load effectively and prioritise.
• Excellent customer service skills.

Additional Information

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include :

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance – x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!