Staff Bank Admin and Medical Receptionist

NHS; Truro; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare organization is looking for a Staff Bank Admin and Medical Receptionist to provide flexible support to GP practices in Central and West Cornwall. This role involves managing patient communications and appointments, ensuring efficient administrative processes. Ideal candidates will possess excellent communication skills and previous experience in a healthcare setting. Opportunities for professional development and a supportive work environment are provided.

Benefits

Employee benefit programme

Pro rata 6 weeks holiday

Access to training and development

Qualifications

• Ability to work as a team.
• Previous experience of working in an administration role in a busy environment.
• Demonstrable experience of working in healthcare setting.

Responsibilities

• Manage incoming and outgoing patient communications.
• Book and amend patient appointments as required.
• Provide first point of contact for patients seeking healthcare assistance.

Skills

Excellent communication skills

Ability to work under pressure

Organisational skills

Teamwork

Education

GCSE maths and English grade C/4 or above

NVQ Business administration or equivalent

Qualification in medical terminology

Tools

SystmOne

EMIS

Microsoft Office applications

Job description

Staff Bank Admin and Medical Receptionist

Note toall prospective candidates - the advert stipulates the location is Truro, whichis where Kernow Health CICs HQ is located. However, Staff Bank shifts can ariseat any of the GP Practices located throughout Cornwall. For the purpose of thisadvert, we are inviting applications from those who wish to work in Central and West Cornwall.

Kernow Health CIC proudly hosts the Staff Bank on behalf ofall General Practices in Cornwall, and we are looking for dedicated andflexible Admin & Medical Receptionists to cover short-term vacancies at GPpractices as and when required. As partof our flexible workforce, you will help to ensure that practices havesufficient cover to deliver their services while helping to support patients ontheir health and wellbeing journey.Naturally, this is a busy and challenging role where no two days are thesame.

Working via the Staff Bank will offer you the flexibility totravel within an agreed radius from your home address, on days that suit you,which enables you to balance your work and home life.

Our onlyexpectations are that those who are registered with the Staff Bank work atleast 3 shifts within a 6-month period and keep up to date with mandatorytraining which we pay you to complete.

Please note, we reserve the right to close the advert early should there be a significantly high level of applications.

Main duties of the job

You will be responsible for the general administrative andreception duties within a Practice and work with established processes,policies and procedures to provide a comprehensive high-quality service. Dealing efficiently and courteously with patient enquiries.

Your regular duties in this role will be dealing withtelephone, face-to-face and electronic enquiries, booking and/or amendingpatient appointments and home visits, contacting patients to provideinformation from the clinical team, and assisting patients to access ourservices and those available in the wider community. You will be working across different GP practice settings and locations, and workingwith different IT systems and processes, particularly EMIS and/or SystmOne.

We are looking for caring, compassionate, and enthusiasticteam members with an interest in patient care, good communication skills and apositive attitude.

About us

Kernow Health CIC is a local organisation, owned by General Practitioners, delivering a number of NHS contracts across Cornwall where profits are reinvested back into the company to support healthcare across Cornwall.

Working with us, you will benefit from:

• Employee benefit programme through Vivup!
• 6 weeks pro rata holiday entitlement (including bank holidays), with the ability to buy and sell annual leave.
• Being part of a local, agile and innovative team.
• Access to a great support network within a multi-professional team.
• Access to pension scheme, sickness, maternity and paternity pay.
• Access to training and continuous professional development through the Cornwall Training Hub.

Job responsibilities

The duties will vary according to the practice requirements, but an outline of the duties which may be undertaken is provided below:

• Receive and make telephone calls, receiving or redirecting enquiries and taking messages as appropriate.
• Provide first point of contact for patient, providing advice and guidance to ensure queries are dealt with appropriately and patients are directed to the appropriate healthcare professional.
• Process and prioritise appointment requests from patients by telephone or in person in line with practice protocol.
• Record requests for home visits and refer to duty doctor as appropriate.
• Receive requests for repeat prescriptions and process in accordance with practice protocol.
• Register new patients or record amendments to patient records as appropriate.
• File medical records, hospital reports and letters as appropriate.
• Photocopying, scanning and faxing documents as appropriate
• Enter patient information onto the computer as required.
• Providing clerical assistance as required, including word, data processing, filing correspondence, reports and results promptly, correctly and in accordance with practice protocol.
• Arrange patient transport in line with practice protocol.
• Clearing consulting rooms and ensuring reception area is tidy.
• Book transport for patients and ambulance services as required.
• Manage internal, external post.
• Maintain stationary and other stocks in reception and consulting rooms.

For more information on key duties and responsibilities please see the attached job description.

Person Specification

Qualifications

• GCSE maths and English grade C/4 or above
• NVQ Business administration or equivalent experience
• Qualification in medical terminology

Skills and Abilities

• Work under pressure.
• Excellent communication skills verbal and written.
• Ability to work as a team.
• Ability to prioritise workload.
• Organisational skills.
• Ability to maintain confidentiality.
• Previous experience of SystmOne, or EMIS
• Understanding of clinical coding

Experience

• Demonstrable experience of working in an administration role in a busy environment.
• Microsoft Office applications.
• Previous experience of working in general practice.
• Previous experience working in healthcare setting.

Additional Circumstances

• A criminal record check satisfactory to the organisation.

Personal Qualities

• Resourceful.
• Professional.
• Flexible.
• Adaptable.
• Friendly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceVariable dependant on the Practice