Senior BD Specialist

Amazon; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud service provider is seeking a Business Development Specialist in Greater London to drive the business development strategy for Amazon Connect. The role requires significant experience in CCaaS and CRM, focusing on expanding customer engagement and territories. Ideal candidates will have exceptional communication abilities and a proven track record in business development. This opportunity offers an inclusive culture with an emphasis on work/life balance and career growth.

Qualifications

• Several years of demonstrable business development experience.
• Significant domain experience in CCaaS / CRM / SaaS.

Responsibilities

• Own business development strategy for Amazon Connect.
• Lead initiatives to expand territories/accounts.
• Deliver business reviews and operational planning documents.
• Drive customer acquisition strategies.

Skills

Business development experience

Expertise in CCaaS

Excellent communication skills

Negotiation skills

Job description

Are you a customer‑obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, CCaaS background, and sales skills necessary to position AWS as the cloud provider of choice? Join the Worldwide Specialist Organization (WWSO) CXE team as a Business Development Specialist!

About AWS Sales, Marketing, and Global Services (SMGS)

SMGS drives, adoption, and growth from the largest and fastest‑growing small‑ and mid‑market accounts to enterprise‑level customers, including public sector.

Key Responsibilities

• Own the business development strategy and execution for Amazon Connect in UKI, collaborating with sales, partners, marketing, and other specialists.
• Leverage expertise in CX/CCaaS/CRM to understand and address the most important customer needs.
• Lead cross‑functional initiatives to expand territories/accounts, develop scalable programs to drive adoption, and identify new opportunities.
• Develop and execute goals to drive long‑term growth in your territory, while meeting revenue and non‑revenue driven KPIs.
• Bring customer data and market signals back to EMEA and worldwide teams to ensure prioritisation of the right features and services.
• Deliver monthly/quarterly business reviews and operational planning documents for your territory.
• Drive geographical scale through external partners, partner with cross‑functional teams, and execute customer acquisition strategies and programs.

A Day in the Life

Diverse experiences are valued at Amazon. If you have alternative experiences, we encourage you to apply.

Why AWS

AWS is the world's most comprehensive and broadly adopted cloud platform, powering businesses from startups to Global 500 companies.

Work/Life Balance

Flexibility is part of our working culture, supporting success at work without sacrificing home life.

Inclusive Team Culture

AWS fosters inclusion through affinity groups and learning experiences such as CORE and AmazeCon.

Mentorship and Career Growth

Endless knowledge‑sharing, mentorship, and career‑advancing resources help you develop into a well‑rounded professional.

About the Team

The Amazon Connect specialist team helps customers learn about and adopt AWS's Amazon Connect, a fast‑growing contact center service.

Basic Qualifications

• Several years of demonstrable business development experience.
• Significant domain experience in CCaaS / CRM / SaaS.

Preferred Qualifications

• Exceptional interpersonal and communication skills with experience communicating to technical and non‑technical audiences.
• Established track record of credibility as a technology advisor with customer executives (e.g. CEO, COO, CIO, CTO, CMO).
• Experience and success in negotiating complex deals with customers and partners.
• Experience in a heavily matrixed sales environment, including developing and executing go‑to‑market growth initiatives and sales motions.
• Deep understanding of cloud technologies, including public and hybrid cloud platforms.

Equal Opportunity Statement

Amazon is an equal opportunity employer. We make recruiting decisions based on experience and skills. If you have a disability and need a workplace accommodation, please visit our accommodations page. For privacy information, consult our Privacy Notice. Amazon does not discriminate on the basis of protected veteran status, disability, or other legally protected status.