Sports Betting Retail Lead – Evenings & Weekends

Entain plc; Greater London; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading gaming company is seeking a Retail Customer Service Manager in Greater London to deliver exceptional customer service and ensure compliance with safer gambling standards. Responsibilities include processing transactions, handling customer inquiries, and maintaining shop standards. Ideal candidates will demonstrate outstanding customer service skills and have a flexible approach to working hours. This position offers a dynamic work environment with varied shifts, including evenings and weekends.

Qualifications

• Experience in delivering outstanding customer service is essential.
• Ability to handle customer complaints with empathy.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions and handle cash.
• Maintain high shop standards and drive safer gambling.

Skills

Customer service

Empathy

Problem-solving

Cash handling

Job description

A leading gaming company is seeking a Retail Customer Service Manager in Greater London to deliver exceptional customer service and ensure compliance with safer gambling standards. Responsibilities include processing transactions, handling customer inquiries, and maintaining shop standards. Ideal candidates will demonstrate outstanding customer service skills and have a flexible approach to working hours. This position offers a dynamic work environment with varied shifts, including evenings and weekends.