Spare Parts Technical Support Agent

KION; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technical solutions provider in the UK is seeking a qualified candidate to handle customer inquiries regarding spare parts specifications and repairs. Responsibilities include identifying necessary spare parts, maintaining technical documentation, and ensuring service levels within the spare parts sector. Ideal applicants will have a successful technical background complemented by strong analytical and customer orientation skills. This full-time role offers competitive compensation and opportunities for career development.

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• Successfully completed technical training in electronics, mechatronics, or mechanical engineering.
• Several years of experience in the spare parts sector.
• High experience in working with CRM systems.
• Good knowledge of PC standard software.

Responsibilities

• Clarify customer inquiries regarding spare parts and repairs.
• Identify required spare parts using documentation and IT systems.
• Archive technical data in CRM/SAP systems.
• Ensure proper documentation of spare parts.
• Coordinate technical customer inquiries.

Skills

Analytical mindset

Customer orientation

Organizational skills

Process optimization knowledge

Communication skills

Negotiation skills

Education

Technical training in electronics, mechatronics, or mechanical engineering

Tools

SAP R3 MM module

MS Excel

Job description

Overview

To clarify and identify requested and required spare parts for our customers and to support to create spare and wear parts lists as well as the corresponding required adjustment / maintenance of the material masters in our business management system.

Key Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Equal Employment Opportunity Statement

Dematic prohibits discrimination and harassment of any type without regard to race religion or belief age sex national or ethnic origin disability status sexual orientation gender identity or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Responsibilities

• Technical clarification of customer inquiries regarding specification of spare parts and handling of repairs
• Identification of required spare parts based on documentation and IT systems (SAP)
• Archiving of all necessary technical data in appropriate CRM / SAP systems
• Ensuring the correspondence of requested and suggested spare parts
• Coordinate and plan technical customer inquiries and their elaboration
• Carry out product optimizations on old equipment
• Preparation of spare parts / catalogs as a basis for spare parts supply concepts
• Development of new solutions in case of obsolete parts or necessary replacement solutions
• Harmonisation and standardisation of third-party spare parts lists
• Ensuring that deadlines are met and that the quality standards of spare parts packages are adhered to

Qualifications

• Successfully completed technical training and / or further training in the specialist areas of electronics mechatronics mechanical engineering
• Several years of experience in the spare parts sector especially in ensuring service levels
• An analytical mindset with in-depth knowledge of process optimization conceptual skills
• High Level experience in working with CRM systems
• Good knowledge of PC standard software (very good knowledge of MS Excel) as well as SAP knowledge (SAP R3 MM module) CAD knowledge beneficial
• Distinct customer and service orientation
• Organizational skills commitment very independent working style
• A target- and solution-oriented way of working as well as high customer orientation with communication and negotiation skills

Required Experience

Unclear Seniority

Key Skills

Business HR & Payroll ABB Learning Management System Employee Benefits Event Production

Employment Type

Full-Time

Experience

Years

Vacancy

1