Spa Therapist

02- Spa; Greater London; On-site; GBP 28,000; Full time

Job summary

A luxurious hotel spa in Greater London is seeking a Spa Therapist to provide high-quality treatments and ensure exceptional customer service in a serene environment. The ideal candidate has a recognized beauty qualification and previous experience in a 5-star hotel setting. The role involves not just offering treatments but also promoting spa products and maintaining a positive atmosphere. Join us for a chance to grow your career in a rapidly expanding organization.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Long service recognition award

Qualifications

• Experience in a similar role within a 5-star hotel is a significant advantage.
• Ability to work without direct supervision.

Responsibilities

• Offer high quality professional treatments in a serene environment.
• Perform prep work and clean the treatment room.
• Promote spa products and services.

Skills

Excellent communication skills

Interpersonal skills

Team player

Customer service orientation

Positive and proactive manner

Education

Recognized beauty qualification, level 3 or equivalent

Massage qualification

Job description

Salary – £27,583 per annum plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five‑star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar‑free ballroom.

A bit about what you will do...

Spa Therapists in our team embrace every opportunity to create special moments in our luxurious spa, providing a personal experience that enhances the overall wellbeing and relaxation of our guests.

• Offering high quality professional treatments in a serene and relaxing environment.
• Perform prep work and properly clean and restock the treatment room.
• Ensure exceptional customer service, always considering the wellness needs and concerns of our guests.
• Promote spa products and services with complete knowledge and understanding.
• Cover reception shifts when required.

More about you...

• Providing high‑quality service comes naturally to you.
• Excellent communication and interpersonal skills.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Ability to work without direct supervision.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5‑star hotel is a significant advantage.
• A recognized beauty qualification, level 3 Beauty or equivalent.
• Massage qualification is a must.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.