Spa Receptionist

The Celtic Collection; Newport; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company in the UK seeks a Spa Receptionist to join their award-winning Spa Team at Celtic Manor Resort. Responsibilities include managing guest feedback, maintaining departmental records, and ensuring supplies are adequate. Candidates should have at least two years of administrative experience and proficiency in Microsoft Office. The company offers various benefits such as free on-site parking and discounts on services, fostering a supportive and inclusive work environment.

Benefits

Free on-site parking

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Qualifications

• Minimum two years experience in a secretarial or administrative role.
• Strong knowledge of Microsoft Office applications.
• Ability to manage administrative tasks effectively.

Responsibilities

• Escalate complaints to the Spa Manager with full details.
• Manage feedback trackers and collate responses.
• Maintain up-to-date knowledge of Resort facilities.

Skills

Secretarial/administrative qualifications or experience

Experience in Microsoft Office and Outlook

Experience in administrative and operational support

Job description

Responsibilities

• Escalate complaints to the Spa Manager immediately, providing full details.
• Manage feedback trackers with guest feedback and collate responses from the Spa and Leisure teams.
• Maintain a full and up-to-date knowledge of the Resort facilities, services, and events.
• Organize, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team.
• Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department.
• Ensure the department has adequate supplies to run effectively, anticipate needs, and manage store requisitions and purchase requests.

Qualifications

• Secretarial/administrative qualifications or more than two years of experience.
• Experience in Microsoft Office and Outlook.
• Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers.

Benefits

• Free on-site parking.
• Discounts on food & beverage and hotel stays.
• Discounted leisure membership.
• Free GP virtual appointment service.
• 24/7 wellbeing helpline.
• NEST pension scheme.
• Social Club.
• Staff appreciation events.
• Monthly and end‑of‑year awards.

About the Role

Join the 'Greatest Story in Hospitality' by becoming one of our Spa Receptionists 'Hospitality Heroes' in our award‑winning Spa Team based at Celtic Manor Resort – just one of the fantastic opportunities we offer from 'Manor to Marina'.

Access to career development training from day one.

Growth and Culture

GROW WITH US – As a Celtic Collection employee, you will be able to say:

• I am equipped, trained, and supported to do the best job I can.
• I am proud to be part of The Celtic Collection and would recommend it to others.
• I work in an inclusive, friendly, positive and constructive environment.
• I am encouraged to learn, grow and develop and to try new things in my role.
• I am thanked and recognised for the work I do, and my views and ideas are valued.
• I am crystal clear about our ambition, and I can contribute to it every day.