Solutions Architect

productboard, Inc; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading product management platform in the United Kingdom is seeking a Solutions Architect to onboard and enable customers. The role involves validating customer goals and creating implementation plans. Ideal candidates have experience in managing SaaS projects and excellent communication skills. This position offers generous benefits including stock options and a strong emphasis on a supportive culture.

Benefits

Stock options

MacBook

Budget for online courses

5 weeks of vacation

Mental Wellness Program

Pension Contribution

Qualifications

• 2+ years in a customer implementation or onboarding role.
• 1+ years of experience in product management.
• Experience managing complex SaaS implementations.

Responsibilities

• Coach and onboard customers in Productboard journey.
• Create and communicate onboarding and enablement plan.
• Execute onboarding and training for customer success.

Skills

Customer implementation

Project management

Technical acumen

Communication skills

Matrix management

Education

4 year degree preferred

Tools

Jira

REST API

JSON

SAML SSO

Azure DevOps

Salesforce.com

Job description

Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Solutions Architect responsible for onboarding and enabling our customers at the critical outset of their journey with Productboard. This role will have accountability for ensuring our new customers have the vision, stakeholder involvement and alignment within their organization to make Productboard a success. The Solutions Architect will validate and define the value the customer seeks with Productboard, while defining and executing a specific onboarding and enablement plan to ensure the customer activates Productboard successfully and is set up for long term value.

As part of the Customer Experience integrated team, the Solutions Architect requires proven project and product management skills, having dealt with implementations of SaaS products for the Enterprise, in addition to technical acumen to navigate hurdles to integrating Productboard within their current tech stack and workflows. The ideal candidate will deliver new process efficiencies and rigor to our onboarding and in doing so increase success rates for our strategic customers in the critical activation process of their Productboard journey.

On a typical day, you will...

• You will coach, onboard and launch customers in the onboarding phase of their Productboard journey
• Following the work of the Account Executive, you will work closely with the customer to validate, and where needed, further uncover the customer’s current and desired state alongside establishing key success criteria for their use of Productboard
• You will create and communicate a detailed onboarding and enablement plan with clear success milestones to drive toward attainment of first value for the customer
• You will execute the onboarding, including project planning and training to ensure the customer is successfully utilizing Productboard, ensuring they’re ready for their next stage with a customer success manager
• Using your strong matrix management skills you will ensure we’re identifying and involving the right customer stakeholders needed for Productboard success
• You will develop an extensive working knowledge of Productboard products, services, and best practices. Be the trusted partner for customers on use-case and product functionality
• Advocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests
• Possess a strong understanding of Productboard's product roadmap as well as industry trends and best practices; be able to articulate how both align with the customers’ strategies and desired business outcomes

About you

• 2+ years in a customer implementation or onboarding and training role; including managing complex SaaS implementations for Mid market and Enterprise customers
• 1+ years of experience in product management
• A strong technical acumen and familiarity working with Jira, REST API, JSON, SAML SSO, Azure DevOps
• Demonstrated skills in project management and managing customer relationships for a managed services and / or SaaS organization
• Strong oral and written communication skills with the ability to conduct presentations to a large group
• Highly motivated, team oriented, with experience working in fast-paced start-up environments
• Highly detailed, organized with exceptional follow through
• Experience with salesforce.com and/or customer management analytics software preferred
• 4 year degree preferred

You can look forward to the following benefits:

• Stock options
• MacBook
• Budget for online courses, books, and conferences
• 5 weeks of vacation + sick days
• 1 Volunteer Day per year for you to help causes close to your heart
• Mental Wellness Program to support your well-being and self-care
• Pension Contribution
• Illness Protection

Hone – Live, interactive learning programs for managers, leaders, and teams

About Productboard

Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,400 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Vancouver, Dublin, Brno and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

• Join at the golden startup age — established stability of a Unicorn with space for individual impact
• You’ll enjoy an exciting team atmosphere, building a whole new category of software
• You can help change the way that products are built all over the world
• We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
• We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.

Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!

We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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