Software Application Support Engineer £37,000

SR2; Penarth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking an experienced Application Support Engineer to join a passionate digital team. This role is mostly remote, with occasional in-person meetings. You will support internal and customer-facing systems, troubleshoot issues, and assist with software testing. Ideal candidates will have experience in CMS platforms and a collaborative attitude. Competitive compensation and flexible work environment offered.

Qualifications

• Experience supporting software or CMS‑based products.
• Ideally some exposure to software testing.
• A collaborative, can‑do attitude.

Responsibilities

• Support a range of internal and customer‑facing systems.
• Perform day‑to‑day troubleshooting and monitor application performance.
• Deploy updates and continuously improve the systems.
• Assist with integration and regression testing.
• Create clear, user‑friendly support documentation.

Skills

Software support

CMS platforms

Troubleshooting

Collaboration

Job description

Overview

I'm looking for an Application Support Engineer to join a lovely digital team who are passionate about delivering great products and experiences for their customers.

The role is mostly remote, but you'll catch up with the team in person around once a month or every two (usually in Cardiff).

Responsibilities

• Support a range of internal and customer‑facing systems, from web applications and CMS platforms to more complex software products.
• Perform day‑to‑day troubleshooting, monitor application performance, and work closely with the development team to tackle technical challenges.
• Deploy updates and continuously improve the systems.
• Assist with integration and regression testing when needed, ensuring everything runs smoothly and reliably.
• Create clear, user‑friendly support documentation such as guides, FAQs, and incident reports.

Qualifications

• Experience supporting software or CMS‑based products.
• Ideally some exposure to software testing.
• A collaborative, can‑do attitude.

If that sounds like you, I'd love to chat! Apply below or get in touch with Sam Miller at SR2, Socially Responsible Recruitment to find out more.