Software Application Support Engineer £37,000

SR2 REC LTD; Cardiff; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A digital product-focused company in Cardiff is seeking an Application Support Engineer to join their team. This mostly remote role involves supporting various internal and customer-facing systems, troubleshooting issues, and collaborating with developers on technical challenges. The ideal candidate will have experience with software or CMS products and a proactive approach to testing and documentation. Apply to chat more about the opportunity.

Qualifications

• Experience troubleshooting issues and monitoring application performance.
• Ability to create clear documentation like guides and FAQs.
• Hands-on testing experience for integration and regression.

Responsibilities

• Support a range of internal and customer-facing systems.
• Work closely with development teams to tackle technical challenges.
• Participate in testing when needed to ensure system reliability.

Skills

Experience supporting software or CMS-based products

Familiarity with software testing

Collaborative attitude

Job description

Job Description

I’m looking for an Application Support Engineer to join a lovely digital team who are passionate about delivering great products and experiences for their customers.

The role is mostly remote, but you’ll catch up with the team in person around once a month or every two (usually in Cardiff).

You’ll be supporting a range of internal and customer facing systems, from web applications and CMS platforms to more complex software products. Your day to day will include troubleshooting issues, monitoring application performance, and working closely with the development team to tackle trickier technical challenges, deploy updates, and continuously improve the systems.

As the team doesn’t currently have a dedicated testing function, you’ll also get hands on with testing (integration and regression) when needed, helping ensure everything runs smoothly and reliably. You’ll use your experience to create clear, user-friendly support documentation too, like guides, FAQs and incident reports.

They’re looking for someone with experience supporting software or CMS-based products, ideally with some exposure to software testing and a collaborative, can-do attitude.

If that sounds like you, I’d love to chat! Apply below or get in touch with Sam Miller at SR2, Socially Responsible Recruitment to find out more.