Soft Services Manager

Compass Group UK & Ireland; Bristol; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading facilities management provider is seeking a Soft Services Manager in Bristol. The role involves overseeing day-to-day service delivery, managing teams, and ensuring compliance with regulations. Ideal candidates will have experience in managing bundled services and possess excellent customer service skills. A full UK driving license is required. A comprehensive benefits package is offered including a contributory pension scheme and discounts on various services.

Benefits

Contributory pension scheme

Career development programs

Digital GP access

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards for spending

Wellness and exercise classes

Qualifications

• Experience managing IFM bundled services including cleaning and security.
• Proactive and committed to delivering high-quality customer service.
• Ability to manage people and address performance challenges.

Responsibilities

• Lead and support teams across soft services for high performance.
• Handle client escalations and maintain strong relationships.
• Ensure compliance with food safety and health & safety regulations.

Skills

Customer service skills

People management

Problem-solving

IT literacy

Communication skills

Tools

Microsoft Office

Job description

Overview

Soft Services Manager

• Up to £38,000 per annum
• Monday to Friday

Are you an experienced facilities professional with a strong background in managing multiple soft service functions? We're looking for a hands-on leader to oversee the day-to-day delivery of a wide range of services at our client site.

About the role

In this position, you'll be the key point of contact for both our onsite teams and our client, ensuring that services are delivered seamlessly and to the highest standards. You'll coordinate activities across soft services and 3rd party contracted services, making sure everything runs smoothly and efficiently. Your focus will be on creating a workplace that is safe, welcoming, and operationally excellent.

What you'll be responsible for

• Leading and supporting teams across soft services ensuring consistently high performance.
• Overseeing specialist services delivered via sub-contractors.
• Handling client escalations promptly and professionally, maintaining strong relationships built on trust.
• Ensuring compliance with food safety legislation and health & safety requirements.
• Managing stock levels for cleaning materials, disposables and catering supplies to guarantee continuity of service.
• Coordinating hospitality and event support, liaising with key stakeholders to ensure smooth execution.
• Organising and monitoring reactive work requests, making sure issues are resolved without delay.

About you

• Previous experience managing IFM bundled services including cleaning and security.
• Highly motivated, proactive and committed to delivering first-class customer service.
• Skilled at managing people and comfortable addressing performance or HR challenges.
• An effective communicator who can build rapport at all levels.
• Well-organised with strong problem-solving abilities and attention to detail.
• IT literate, particularly with Microsoft Office.
• A driver with a full UK licence, flexible to support occasional out-of-hours requirements.
• Hold or previously held a SIA licence.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!