Site Supervisor

Team17 Digital Limited; Wakefield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading Facilities Management company is looking for a full-time site manager in Wakefield. The ideal candidate will oversee site operations, manage a diverse team, and ensure high service quality. Strong leadership skills and a commitment to customer satisfaction are essential. This role includes 35 hours of work a week and offers opportunities for career development in a flourishing company.

Qualifications

• Strong leadership skills essential for team management in fast-paced environments.
• Ability to handle customer service issues effectively.
• Experience in meeting health and safety compliance requirements.

Responsibilities

• Oversee daily operations ensuring high-quality service.
• Act as a liaison between clients and the service team.
• Monitor service delivery standards and report on KPIs.
• Support improvement initiatives for service efficiency.

Skills

Leadership skills

Customer satisfaction focus

Team management

Job description

Overview

About The Role

A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious customer.

Location: Wakefield, WF4

Shifts: 35 hours a week, 5 days over 7 on rota

Payrate: £13.21 per annum (Overtime available, calculated hourly)

This will be a full-time role working 37.5 hours per week across a 5 out of 7 working pattern (including evenings and weekends) where flexibility is vital to be successful within this role.

In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you\'re looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.

Responsibilities

• Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service.
• Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations.
• Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations.
• Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency.
• Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies.
• Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles.
• Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace.
• Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service.
• Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction.
• Lead by example, coaching and supporting the team to meet their individual and collective goals.
• Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met.
• Promote best practices across the team and share knowledge to support continuous improvement.

About Us

• A privately owned, professionally run business. Operating for over 60 years.
• Employing over 2,400 colleagues across over 1800 sites nationwide.
• Currently sit within the top 2% of all cleaning and security providers - 76+ Million Turnover.
• Our services include Cleaning, Security, Specialist, and FM services.
• Passionate about delivering a personable and reliable service.
• We work within multiple industries and they will probably be brands you know and love. If you’d be interested in coming on board then we look forward to hearing from you!

Why should you apply?

• To join a flourishing company that will give you the opportunity to grow, develop and refine your leadership skills.
• To become a valuable leader for our team, showcasing your knowledge and skill set you will contribute.
• To have an opportunity to be recognised and make a difference within a large FM company.

Start Time & End Time

Various shifts required to ensure site is supervised: 06:00 - 14:00, 14:00 - 22:00, or 10:00 - 06:00