SIA Frontline Customer Service Agent

Carlisle Support Services; Etchinghill; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading support services provider in the UK is seeking SIA-licensed Frontline Customer Service Agents to assist at Eurotunnel. In this role, you'll ensure a safe and smooth experience for travelers while providing first-class customer interaction. Ideal candidates will possess strong communication skills and a valid SIA licence, and be prepared for a dynamic, customer-facing environment. The position offers strong support, training and opportunities for career growth.

Benefits

Health and Wellbeing Plans

Flexible financial support

Discounts and rewards

Fully funded SIA top-up training

Employee Assistance Program

Long service and recognition awards

Qualifications

• Valid SIA Guarding or Door Supervision licence is required.
• Candidates must be 18 years or older.
• Must pass a safety-critical medical check.

Responsibilities

• Greet and assist passengers with exceptional customer service.
• Respond to incidents calmly and efficiently.
• Ensure safety and security of colleagues and customers.

Skills

Strong communication and customer service skills

Professional and approachable demeanor

Calm under pressure

Flexible approach to shifts

Education

Valid SIA Guarding or Door Supervision licence

Proof of right to work in the UK

Job description

Make a Real Impact – Be Part of Something Bigger

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Carlisle Support Services is proud to partner with Le Shuttle (Eurotunnel)—a vital transport link connecting the UK and France. We're recruiting SIA-licensed Frontline Customer Service Agents to support this unique operation, managing both vehicles and passengers in a fast‑paced and safety‑critical environment.

This is an exciting opportunity to be part of a professional, personable team delivering exceptional customer service and security at one of Europe’s most important transport hubs.

What You’ll Do

As a SIA Frontline Customer Service Agent, you'll play a key role in ensuring a safe, smooth, and welcoming experience for all travellers. Your core responsibilities will include:

• Greeting and assisting passengers at various touchpoints providing first class customer service.
• Responding to incidents calmly and efficiently
• Acting as a visible, reassuring presence to enhance passenger confidence
• Collaborating as part of a supportive and professional team
• Help assist in vehicle search's
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.

What We’re Looking For

We welcome candidates from all backgrounds—including those new to security. Whether you're experienced or recently licensed, we’ll provide the support and training you need to succeed.

Essential Criteria

• Valid SIA Guarding or Door Supervision licence
• Strong communication and customer service skills
• Flexible and dependable approach to early, late, and night shifts (365‑day operation)
• Aged 18+
• Professional, approachable, and calm under pressure
• Able to pass a safety‑critical medical.
• 5‑year verifiable history for Counter Terrorism Check (CTC).
• Proof of right to work in the UK.
• Public‑facing experience (security, events, customer service, retail) is a bonus.

Desirable

• Previous experience in security or customer‑facing roles
• Traffic management/marshalling or HGV handling experience is helpful but not required.
• Willingness to learn and grow within the role

What You’ll Get In Return/Why You’ll Love Working With Us

We offer more than just a job—we offer a career path and a community:

• Health and Wellbeing Plans – including our family‑friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top‑up training from our own team of in‑house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

We Welcome Diverse Talent

We’re proud of our inclusive workforce and we encourage applications from people of all backgrounds and life experiences. Whether you’re returning to work, exploring a new career path, or seeking a new challenge—you belong here.

About Us

Join a growing market‑leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

Ready to start your journey? xlqdzyr Apply now and help us deliver excellence at the heart of Le Shuttle (Eurotunnel).