Shift Manager - Eastleigh Store

Iceland Foods; Eastleigh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A major supermarket chain in Eastleigh is seeking a dedicated Shift Manager to join their team. As part of this role, you will manage shifts, ensuring great customer service, and actively support team engagement. The position requires proven retail management experience and offers several benefits, including a 15% discount, generous holiday entitlement, and opportunities for career progression within a supportive environment.

Benefits

15% discount in all stores

28 days holiday

Clear career pathways

Healthcare plan option

Qualifications

• Proven experience in a retail management or supervisory role.

Responsibilities

• Deliver great availability for customers.
• Drive store sales.
• Support team engagement.
• Ensure cash handling and security policies are followed.

Skills

Retail management experience

Team engagement

Strong communication

Job description

We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store.

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.
• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Qualifications

• Proven experience in a retail management or supervisory role.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.