Shift Manager

Greggs; Sunderland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular bakery chain in Sunderland is looking for a Shift Manager to lead the team and ensure excellent customer experiences. Responsibilities include motivating staff, serving customers, and maintaining high shop standards. Candidates should have strong leadership skills and a passion for customer service. This position offers competitive pay and various employee perks.

Benefits

Competitive weekly pay

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Pension scheme

Employee assistance program

Qualifications

• Reliable with natural leadership skills.
• Passion for customer service and inclusiveness.
• Previous supervisory experience preferred.

Responsibilities

• Inspire the team to deliver excellent results.
• Serve customers in a fast and friendly manner.
• Ensure displays are fully stocked and appealing.

Skills

Leadership

Customer service

Team motivation

Job description

About the role

Join us as a Shift Manager

You’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across different channels: in-shop, delivery, Click + Collect, and drive-thru. You'll lead the way in ensuring customers have a brilliant experience, whether they order in-store or online.

While no two shifts are the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards
2. Lead by example and serve customers in a fast and friendly manner
3. Prepare products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked and appealing
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive weekly pay
• Colleague discount of up to 50%
• Free hot drinks during shifts
• Paid breaks
• Profit sharing with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Growing holiday entitlement
• Share plans for investing and saving
• Pension scheme with contributions matched up to 7%
• Employee assistance program
• Long service awards
• Discounts on shopping, leisure, and wellbeing

About you

You’ll be reliable, demonstrate natural leadership, and have a passion for customer service. You should support an inclusive culture and value diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, apply now!

About us

At Greggs, we love what we do and have fun! Our culture is about how we support each other. Everyone is welcome, regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and be themselves at work. Learn more about us here: [link].