Shift Manager

Greggs; Lanark; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading food retailer in Scotland is seeking a Shift Manager to oversee shop operations, motivate the team, and ensure exceptional customer experiences. The ideal candidate has a passion for customer service and previous supervisory experience in a retail setting. Competitive pay, benefits, and an inclusive culture are offered.

Benefits

Competitive pay paid weekly

Up to 50% discount on products

Free hot drinks during shifts

Paid breaks

10% profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with employer match

Employee assistance app and helpline

Long service awards

Qualifications

• Previous supervisory experience in a customer-focused environment is preferred.
• Ability to work flexible hours.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain the shop's high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, manage ovens, and keep the shop clean.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain the shop's high standards.
2. Lead by example and serve our customers in a fast and friendly manner.
3. Prepare our products, including making sandwiches and managing the ovens.
4. Ensure displays are fully stocked with a variety of options for customers.
5. Keep the shop clean, tidy, and presentable.

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing up to 50% off on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans for investing and saving
• Pension scheme with up to 7% employer match
• Confidential employee assistance app and helpline
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture, valuing diversity. If you have previous supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you.

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone’s welcome at Greggs. We embrace all backgrounds, preferences, and beliefs, and want all colleagues to feel welcome and authentic at work. You can read more about us here:.