Shift Manager

German Doner Kebab; Baldock; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fast-casual restaurant chain in Baldock is looking for a Shift Manager to oversee daily operations, enhance guest service, and lead a dynamic team. The role involves implementing brand standards, managing stock levels, and ensuring food safety compliance. Ideal candidates will have strong leadership skills, a passion for guest service, and the ability to foster team growth. Join us in transforming the kebab experience with exceptional food and service.

Benefits

Career growth opportunities

Discounted meals

Flexible working hours

Qualifications

• Must have experience in managing teams and shifts effectively.
• Knowledge of food safety and hygiene standards is essential.
• Ability to deliver an exceptional guest experience.

Responsibilities

• Implement brand standards and policies at the restaurant.
• Manage staffing and scheduling to ensure operational efficiency.
• Train team members to provide industry-leading service.

Skills

Operational focus

Guest service

Team management

Cost control

Food safety knowledge

Job description

We require shift managers to know what it takes to grow with us and share in our success. You will control your shift and be expected to deliver revenue and profits by developing your team to provide exceptional guest care and service. Controlling costs, brand standards, outstanding food, team building, and providing a unique guest experience will all impact your success.

Responsibilities

• Operationally focused on implementing brand standards and policies
• Consistently deliver industry-leading guest service
• Experience with previous openings would be ideal but is not essential
• Ensure restaurant operational requirements by following brand standards, scheduling, and assigning employees
• Comply with all requirements of Food Safety and Health and Hygiene standards
• Maintain awareness of market trends in the hospitality industry, understand forthcoming guest initiatives, and monitor what local competitors are doing.
• The guest is first in everything we do!
• Manage stock levels and availability
• Understand weekly sales information
• The guest comes first in everything we do
• Maintain operations by coordinating and enforcing personnel policies and procedures per GDK brand standards.
• Provide excellent management guidance to your team, including training, development and leadership.
• Maintain a secure, safe, healthy environment for your team and guests.
• Maintaining performance management and restaurant team member loyalty by coaching, developing and disciplining employees was necessary.
• Provide training to improve all team members and utilise cross-training methods to maintain productivity and create an environment where your team can grow their knowledge.
• Update colleagues on business performance, new initiatives and any issues that will enhance performance.
• Understand your guest and fully implement guest recovery where necessary.
• Identify current and future guest requirements by establishing rapport with potential and actual guests and training others in a position to understand service requirements.

Opportunity

Do you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here. German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 1500 restaurants worldwide, we are proud to be a market leader in the QSR market. With industry-leading service levels, exceptional food and an unforgettable experience for our guests.