Shift Leader & Duty Manager - Hospitality Hero

Prezzo Italian; Chelmsford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hospitality firm in Chelmsford is seeking a Duty Manager who will bridge the gap between staff and management. The role involves keyholding, leading shifts, and ensuring exceptional guest experiences. Candidates should have hospitality experience, strong communication skills, and a passion for food. This part-time position offers structured training, competitive pay, and valuable perks such as free meals and team discounts.

Benefits

Free meals on shift

50% staff discount

25% friends & family discount

Birthday day off

Wellbeing support

Exclusive hospitality rewards

Qualifications

• Experience in a hospitality team role (e.g. server, bartender, supervisor).
• Confidence to lead a team during busy service.
• Strong communication and people skills.
• Basic understanding of compliance, cashing up, and health & safety.
• Flexible, reliable, and eager to grow into leadership.
• Passion for food and hospitality.

Responsibilities

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Motivate and guide the team during busy periods.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model.

Skills

stock management

Employee Relations

Leadership skills

Data Collection

Management Experience

Microsoft Outlook

Warehouse Management

Business Management

Rota Management

Leadership Experience

Supervising Experience

Job description

A leading hospitality firm in Chelmsford is seeking a Duty Manager who will bridge the gap between staff and management. The role involves keyholding, leading shifts, and ensuring exceptional guest experiences. Candidates should have hospitality experience, strong communication skills, and a passion for food. This part-time position offers structured training, competitive pay, and valuable perks such as free meals and team discounts.