Shift Leader & Brand Ambassador – Growth & Impact

Moto Hospitality; Winchester; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading hospitality provider in Winchester seeks a Supervisor to empower teams and deliver exceptional customer service. You will lead shifts, maximize profit, and ensure brand standards. Ideal candidates will have experience in a supervisory role, a passion for customer care, and strong communication skills. We offer annual bonuses, colleague discounts, and development opportunities. This role requires flexible shift patterns and a commitment to enhancing customer experiences.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits, including pension

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Leading your teams to achieve and deliver excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Processing stock counts and orders.
• Partnering with the Store Manager in setting targets for the team to achieve.
• Providing coaching and feedback to Team Members.
• Taking ownership of customer feedback and responding appropriately.

Skills

Leadership skills

Customer service

Communication skills

Decision making

Job description

A leading hospitality provider in Winchester seeks a Supervisor to empower teams and deliver exceptional customer service. You will lead shifts, maximize profit, and ensure brand standards. Ideal candidates will have experience in a supervisory role, a passion for customer care, and strong communication skills. We offer annual bonuses, colleague discounts, and development opportunities. This role requires flexible shift patterns and a commitment to enhancing customer experiences.