Shift Leader

Caffe Nero; Hordle; On-site; GBP 60,000 - 80,000; Part time

Job summary

A popular coffee shop chain is seeking a Shift Leader in Lymington, United Kingdom. In this part-time, permanent role, you will support store operations, ensuring excellent customer service and leading a positive, energetic team. Though experience as a Supervisor is preferred, it's not required. Competitive starting rate of £12.26 per hour, increasing to £12.41 with service, along with various benefits including staff discounts and recognition schemes. Join a supportive team committed to customer satisfaction.

Benefits

Unlimited free handmade drinks

75% off food when on shift

Recommend A Friend Scheme

Length of service recognition

Access to benefits platform with discounts

Qualifications

• Ideally some experience as a Supervisor or Team Leader, but not essential.
• Great attitude and energy for customer interaction.

Responsibilities

• Support in running the store and leading the team.
• Provide great customer service.
• Deliver the very best standards of coffee and food.

Skills

Customer interaction

Positive attitude

Teamwork

Job description

Shift Leader

Location: Lymington, United Kingdom

Salary: to £12.41

Contract: Part Time — Permanent

Posting date: 2026-01-23T01:00:00

Department: Customer Service

Enjoy customer interaction

Positive attitude

Teamwork

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service, and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader – but if you haven't got that, don't worry, we'd still love to hear from you.

What you can expect

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional £0.15 per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people – whether that's your team, the regular customers of your café or your community. At the same time, as you give fantastic service you'll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even the Barista of the Year event. There's something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers, then we'd love to hear from you!