Shift Lead: Customer Experience & Store Ops

Kingfisher; Poole; On-site; GBP 27,000 - 29,000; Full time

Job summary

A major home improvement retailer is seeking a Shift Lead in Poole to oversee store operations and ensure a safe and excellent shopping experience for customers. This role involves supervising daily operations, interacting with both colleagues and customers, and making sure all safety standards are adhered to. Candidates should be passionate about customer service and possess strong quality analysis and operations management skills. The position offers a permanent contract with a range of benefits including a competitive salary and wellness programs.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Passionate about customers and doing the right thing for them.
• Safety conscious with an eye for detail.
• Enjoy interacting with colleagues and working in a team.

Responsibilities

• Oversee shift operations to ensure a safe shopping environment.
• Be the first point of contact for customers and colleagues.
• Ensure operations run smoothly on a daily basis.

Skills

Quality Analysis

Facility

ISO

Inventory Levels

Root cause Analysis

Shift operations

General Maintenance

Daily Operations

Supervision

Analysis

PLC

Safety Standards

Quality Standards

Time management skills

Troubleshooting

Job description

A major home improvement retailer is seeking a Shift Lead in Poole to oversee store operations and ensure a safe and excellent shopping experience for customers. This role involves supervising daily operations, interacting with both colleagues and customers, and making sure all safety standards are adhered to. Candidates should be passionate about customer service and possess strong quality analysis and operations management skills. The position offers a permanent contract with a range of benefits including a competitive salary and wellness programs.