Shift Lead: Customer‑Centric Store Ops & Team Coach

B&Q Limited; Brighton; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading UK home improvement retailer is seeking a Shift Lead to oversee daily store operations. The role involves ensuring a safe and welcoming environment for customers and colleagues. Responsibilities include managing staff deployment, maintaining safety standards, and fostering a positive customer experience. Candidates should be passionate about customer service, capable of making quick decisions, and enjoy teamwork. This position offers a competitive salary with a comprehensive benefits package including a pension scheme and holiday allowance.

Benefits

Award-winning pension scheme

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Passionate about customers and doing the right thing for them.
• Enjoy interacting with colleagues and working in a team.
• Confident to make decisions quickly for customer satisfaction.

Responsibilities

• Oversee shift operations to ensure smooth running of the store.
• Act as the first point of contact for customers and colleagues.
• Ensure safety compliance and maintain a safe environment.

Skills

Customer focus

Teamwork

Safety awareness

Detail-oriented

Decision making

Job description

A leading UK home improvement retailer is seeking a Shift Lead to oversee daily store operations. The role involves ensuring a safe and welcoming environment for customers and colleagues. Responsibilities include managing staff deployment, maintaining safety standards, and fostering a positive customer experience. Candidates should be passionate about customer service, capable of making quick decisions, and enjoy teamwork. This position offers a competitive salary with a comprehensive benefits package including a pension scheme and holiday allowance.