Shift Lead

B&Q; Stevenage; On-site; GBP 80,000 - 100,000; Full time

Job summary

A retail company in Stevenage seeks a Shift Lead to oversee daily store operations, ensure safety, and enhance customer experience. The ideal candidate is passionate about customer service, enjoys teamwork, and is detail-oriented. This role provides an opportunity to make impactful decisions and foster a positive store environment. The company supports diversity, inclusion, and wellness among its staff, offering benefits including an award-winning pension scheme, generous holidays, and more.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Responsibilities

• Oversee store operations to ensure a safe and enjoyable environment.
• Ensure colleagues are well-deployed to maximize customer satisfaction.
• Act as the primary contact point for colleagues and customers.

Skills

Passionate about customers

Teamwork

Attention to detail

Autonomous decision-making

Energy and motivation

Job description

What's the job?

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will :

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What we need

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities :

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact for any recruitment adjustments.