ServiceNow Programme Manager

Totum Partners; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

An innovative consulting firm in Greater London is seeking an accomplished Programme Manager to lead a complex, multi-region ServiceNow implementation. In this high-impact role, you will define the roadmap and governance while driving operational efficiency across the enterprise. You should have proven experience in large-scale ServiceNow projects, strong ITIL/ITSM knowledge, and exceptional stakeholder management skills. This is an opportunity to shape strategy and deliver tangible results on a global scale.

Qualifications

• Proven experience in large-scale, global ServiceNow implementations.
• Strong ITIL/ITSM knowledge.
• Exceptional stakeholder management skills.

Responsibilities

• Lead a complex, multi-region ServiceNow implementation.
• Define and own the roadmap and governance for the programme.
• Engage senior stakeholders across regions.

Skills

ServiceNow implementation

Stakeholder management

Agile delivery

Problem-solving

Job description

ServiceNow Programme Manager - Perm or FTC

London

We are seeking an accomplished Programme Manager to lead a complex, multi‑region ServiceNow implementation that spans IT and shared services functions. This is a high‑impact role, driving end‑to‑end programme delivery to enhance operational efficiency, standardise global processes, and deliver an exceptional service experience across the enterprise.

As the Programme Manager, you will define and own the roadmap, governance, and delivery approach for a global ServiceNow programme covering ITSM, ITOM, HR, Finance, and Facilities. You will oversee multiple workstreams, including process design, platform configuration, integrations, data migration, testing, and deployment—ensuring alignment with organisational strategy and business outcomes.

You will engage senior stakeholders across regions, acting as a trusted adviser on ServiceNow capabilities and transformation opportunities. Leading a diverse global team of internal staff, contractors, and partners, you will foster collaboration, clarity, and accountability while driving adoption of best practices in agile delivery and organisational change management.

We are looking for a proven leader with experience in large‑scale, global ServiceNow implementations, strong ITIL/ITSM knowledge, and exceptional stakeholder management skills. You’ll bring hands‑on delivery capability, problem‑solving expertise, and the ability to navigate complex environments. If you thrive on shaping strategy and delivering tangible results, this is your opportunity to make a lasting impact.