Servicenow CSM/ITSM Architect

Hamilton Barnes; Guildford; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading consulting firm is seeking an experienced ServiceNow CSM/ITSM Architect for a 6-month contract to design and implement ServiceNow solutions. The role involves analyzing business requirements, developing architectural designs, and overseeing implementations. Ideal candidates will have extensive experience with ServiceNow CSM deployments and various integration solutions. This position offers a competitive day rate and flexibility with hybrid work, requiring on-site presence in London/Guildford.

Qualifications

• Proven experience as a ServiceNow Architect specializing in CSM.
• Hands-on experience with integration solutions like REST and APIs.
• Experience leading multiple ServiceNow implementation projects.

Responsibilities

• Analyze business requirements and translate them into ServiceNow CSM solutions.
• Develop architectural blueprints and functional designs for implementations.
• Ensure solutions are scalable and aligned with future business needs.

Skills

ServiceNow CSM specialization

Integration solutions (REST, SOAP, APIs)

ServiceNow Orchestration and Flow Designer

Job description

ServiceNow CSM/ITSM Architect - 6 Month Contract (Inside IR35) - Hybrid

We are seeking an experienced ServiceNow CSM/ITSM Architect to design, implement, and maintain ServiceNow solutions for enterprise clients across diverse industries. This role will have a significant impact by enabling clients to streamline their customer service and IT operations through scalable, efficient, and integrated ServiceNow architectures.

Key Responsibilities:

• Analyze business requirements and translate them into ServiceNow CSM technical solutions.
• Develop architectural blueprints and functional designs for CSM implementations.
• Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.).
• Ensure solutions are scalable, reliable, and aligned with future business needs.
• Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment.
• Maintain and enhance existing ServiceNow CSM applications and modules.

What You Will Ideally Bring:

• Proven experience as a ServiceNow Architect with specialization in CSM module.
• Expertise in ServiceNow CSM deployments, including case management, workflows, and portals.
• Hands‑on experience with integration solutions: REST, SOAP, APIs, MID Server, Integration Hub.
• Experience leading multiple ServiceNow implementation projects, including 3+ full life‑cycle implementations.
• Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes.

Contract Details

• Duration: Initial 6 months with strong extension potential
• Day Rate: £500 per day (Inside IR35)
• Location: London/Guildford (2 days per week on site)
• Start Date: ASAP