ServiceNow CSM Architect — Integrations & Leadership

Stott and May; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm is seeking an experienced ServiceNow Technical Architect to join their team. This role focuses on Customer Service Management (CSM) and involves designing, implementing, and maintaining ServiceNow solutions for enterprise clients. Candidates should have proven experience as a ServiceNow Architect, particularly in CSM, and possess strong integration skills. The position offers a hybrid working model, allowing flexibility while contributing to significant enterprise projects.

Benefits

Hybrid working arrangement

Qualifications

• Proven experience as a ServiceNow Architect, specializing in CSM module.
• Hands-on experience with integration solutions including REST, SOAP, and APIs.
• Capability of leading multiple ServiceNow implementation projects, including full lifecycle implementations.

Responsibilities

• Analyze business requirements and translate them into ServiceNow CSM solutions.
• Develop architectural blueprints and functional designs for CSM implementations.
• Design and implement integrations between ServiceNow and external systems.

Skills

ServiceNow Architect

CSM module expertise

Integration solutions (REST, SOAP, APIs)

Communication skills

Stakeholder management

Tools

ServiceNow

Integration Hub

Salesforce

Oracle

SAP

Job description

A leading consultancy firm is seeking an experienced ServiceNow Technical Architect to join their team. This role focuses on Customer Service Management (CSM) and involves designing, implementing, and maintaining ServiceNow solutions for enterprise clients. Candidates should have proven experience as a ServiceNow Architect, particularly in CSM, and possess strong integration skills. The position offers a hybrid working model, allowing flexibility while contributing to significant enterprise projects.