Service Sales Specialist

H-E Parts; Stone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in energy solutions is seeking a Service Sales Specialist in Stone, England. The role involves implementing sales strategies, developing customer relationships, and managing the sales process for service products. Candidates should have a bachelor's degree in engineering and proven sales experience, ideally related to power systems. This role requires a customer-oriented approach and the ability to travel as needed.

Qualifications

• Proven experience in sales or service of power systems/solutions.
• Experience presenting electric substation equipment solutions is preferred.
• Familiarity with Operations & Maintenance practices of electric substation equipment.

Responsibilities

• Implement the service sales strategy and engage with the installed base.
• Conduct sales calls and develop new market opportunities.
• Sell the service product portfolio and manage administrative sales processes.
• Provide technical direction for service sales training.

Skills

Sales experience

Technical knowledge of power systems

Customer relationship management

Ability to travel

Education

Bachelor’s degree in Engineering or technical disciplines

Job description

Location: Stone, Staffordshire, United Kingdom

Job ID: R0106821

Date Posted: 2025-10-09

Company Name: HITACHI ENERGY UK LIMITED

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: No

Job Description

The opportunity

As a Service Sales Specialist, you will be part of our international Grid Automation Service Sales Team. We provide Service Solutions for substation automation systems, control and protection, cybersecurity, communication, and telecontrol technology. The team is highly motivated with a strong customer and service‑oriented approach. It is our ambition to provide high‑quality service, delivering solutions aligned with customers' needs. In this role, you are responsible for Service tenders from initial customer request to contract closing and handover to operations.

Developing Service sales account plans to ensure growth, building long‑term customer relationships, driving high levels of customer satisfaction, ensuring expected response to specific customer needs and issues are key success factors for this position.

Please note we are unable to provide visa sponsorship on this position.

How you'll make an impact

• Implement the service sales strategy and growth plans, engaging with the installed base (IB) to promote upgrades and value‑added solutions.
• Use IB data to identify and develop sales opportunities for Service products and solutions, focusing on the entire Hitachi Energy Service portfolio.
• Conduct sales calls, perform customer facility walk‑throughs, generate sales leads, and develop new market opportunities based on market trends.
• Establish long‑term customer relationships, understand their requirements and regulations, demonstrate technical knowledge, and ensure customer satisfaction.
• Sell the service product portfolio, monitor sales proposals and tenders, prepare service offerings, communicate contract details, and manage the administrative sales process.
• Act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.
• Contribute to risk assessments, register information into SFDC, ensure technical reliability, safety, and cost‑effective solutions, and comply with health and safety directives.
• Provide technical direction for service sales training to less‑experienced staff and support management with key data and insights on markets and effective service selling tactics.

Your background

• Bachelor’s degree in Engineering or technical disciplines or similar.
• Proven experience in sales, sales support, and/or service of power systems/solutions.
• If you have experience working with electric substation equipment (i.e., IED, RTU, SCADA, Communications, etc.), recent technical sales and/or client‑facing experience presenting electric substation equipment solutions, this is highly preferred.
• Being familiar with the Operations & Maintenance practices of electric substation equipment and substation construction.
• In order to meet your customers, you will need to be available to travel.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.