Service Reception Manager

Pembrook Resourcing; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A recruitment agency seeks a Service Reception Manager in Greater London. This role involves managing the front of house service area to ensure exceptional customer care and profitability. Candidates should excel in communication and team management, with a passion for customer service. The position offers a full-time contract with a salary range of £45,000 - £50,000. Apply now and take your career to the next level.

Qualifications

• Excellent communicator both written and verbal.
• Creative and forward thinking with strong people management skills.
• Passionate about customer service.

Responsibilities

• Manage the Service front of house area.
• Maximize service sales and profitability.
• Oversee and manage the service reception on a day-to-day basis.
• Drive the reception team to reach their retail invoicing targets.
• Design and implement Service Advisor rotas.

Skills

Corrosion Inspection

In House Legal

Aircraft

DCS

Biology

Job description

Service Reception Manager

Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager this role would be an excellent move for a service advisor looking for progression in their career!

The Role

Responsible for managing the Service front of house area

Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care.

To maximise service sales and profitability by selling core value added and incremental products and services.

Manage a team of service advisors and delivery driver.

Responsibilities

• Meet or exceed the monthly budget for hours sold and profitability
• Oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with more challenging decisions & testing opportunities
• Ensure that Work In Progress is under control and that processes are adhered to; review all open jobs and report any work in progress problems to Aftersales Manager
• Drive the reception team to reach their retail invoicing targets
• Monitor cash accounts/till reports and report issues to the Aftersales Manager
• Monitor and book required training days in line with budget
• Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days as well as peak workload periods of the year
• Work as a Service Advisor alongside the team with the additional managerial duties

The Individual

• Excellent communicator both written and verbal
• Creative and forward thinking
• Have excellent people management and development skills
• Passionate about customer service

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE!

Required Experience

Manager

Key Skills

• Corrosion Inspection
• In House Legal
• Aircraft
• DCS
• Biology

Employment Type

Full-Time

Experience

years

Vacancy

1

Yearly Salary

Salary : 45000 - 50000