Service Manager (XN08)

NHS; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Service Manager for the Abdominal Medicine & Surgery unit. The successful candidate will provide essential operational and strategic support to surgical Business Units while leading a transformation programme across the wider unit. Ideal candidates will have extensive NHS experience, skills in budget management and service improvement, and the ability to cultivate stakeholder relationships. This role is crucial for delivering service change and enhancing efficiency within the NHS framework.

Qualifications

• Proven track record of delivering service change and pathway improvements with demonstrable results.
• Ability to inspire and develop relationships with stakeholders across multi-professional disciplines.
• Experience in developing business cases and delivering presentations.

Responsibilities

• Deliver senior management resource and coordinate CSU-wide projects.
• Lead the CSU waste reduction programme and support specialty teams.
• Provide operational business management and planning support across specialties.

Skills

Middle-management experience within the NHS

Budget management

Service improvement

Oral presentation skills

Advanced report writing

Education

Degree level education or equivalent experience

Tools

Microsoft Office

Job description

Overview

An exciting opportunity has arisen for Service Manager within the Abdominal Medicine & Surgery (AMS) Clinical Specialty Unit (CSU). The postholder will provide operational and strategic support to at least two surgical Business Units and lead a transformation programme across the wider CSU.

Key responsibilities

• Deliver senior management resource, coordinating CSU‑wide projects and initiatives and handling ad‑hoc issues delegated by the CSU triumvirate team.
• Lead the CSU waste reduction programme and support speciality teams to meet targets.
• Support Service and Business Managers to meet delivery contract and activity plans.
• Co‑ordinate service improvement programmes across the CSU using Leeds Improvement Methodology.
• Make judgements involving highly complex facts or situations, requiring the analysis, interpretation and comparison of a range of options.
• Provide operational business management and planning support across all specialties within the CSU to contribute to the Trust’s ambition and objectives.
• Deputise for members of the CSU triumvirate team as appropriate.

Person specification

Experience

• Extensive middle‑management experience within the NHS, including budget management, business planning and service improvement.
• Proven track record of delivering service change and pathway improvements with demonstrable results.
• Key working knowledge of NHS access targets, including cancer and RTT.
• Ability to inspire and develop relationships with key stakeholders across multi‑professional disciplines at all levels of seniority.
• Experience in developing business cases, reports, proposals and delivering presentations to large groups.

Qualifications

• Degree level education or equivalent experience, e.g. professional health‑service qualification.
• Evidence of ongoing professional development.
• Willingness to undertake training and development identified through the Personal Development Planning process.
• Knowledge of HR policies and procedures.

Skills & behaviours

• Maintain and promote positive working relationships with others.
• Take decisions in a transparent and inclusive way.
• Promote a culture of equality, mutual respect and diversity.

Additional requirements

• Ability to use Microsoft Office.
• Advanced report writing skills.
• Excellent oral presentation skills.
• Developed communication and facilitation skills.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.

Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.