Service Manager - Technical

Bluestream People; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Service Manager - Technical to manage support case management for a major UK Government communications programme. The role involves overseeing support cases, liaising with technical stakeholders, and ensuring compliance with SLAs and KPIs. Candidates should have extensive knowledge of satellite communications and be eligible for DV Security Clearance. Competitive salary and benefits are offered.

Benefits

Competitive base salary

Annual performance-based bonus

Pension scheme with up to 7.5% matching contributions

25 days of annual leave plus bank holidays

Access to an onsite gym

Free parking facilities

Qualifications

• Strong commercial experience supporting satellite communications, IT networks, and electronic systems.
• Strong understanding of MOD environments across COMSAT, MILSAT, MNE, and message handling.
• Must hold or be eligible for DV Security Clearance.

Responsibilities

• Manage support cases under UK Government contracts.
• Oversee case progression and liaise with internal teams.
• Serve as primary liaison for MOD project teams.

Skills

Supporting satellite communications

Understanding MOD environments

Knowledge of IT networking

Experience with electrical/electronic systems

Job description

Are you a proactive and technically astute professional with experience supporting government communications systems? An exciting opportunity has opened for a Service Manager - Technical to take ownership of support case management for a major UK Government communications programme.

Key Responsibilities

• Manage support cases under UK Government contracts (including CSCS4), ensuring SLA and KPI compliance.
• Oversee case progression and liaise with internal teams to resolve technical issues.
• Serve as primary liaison for MOD project teams, system engineers, and support stakeholders.
• Plan and oversee service visits, ensuring logistics, equipment, and commercial terms are aligned.
• Monitor trends in ticketing systems to inform process improvement and spares planning.
• Produce, maintain, and improve support documentation and knowledge base materials.
• Train first- and second-line support staff and onboard new field service engineers.
• Support MOD stakeholders during complex technical investigations, both remotely and on-site.

Required Skills & Experience

• Strong commercial experience supporting satellite communications, IT networks, and electronic systems.
• Strong understanding of MOD environments across COMSAT, MILSAT, MNE, and message handling.
• Strong understanding of Royal Navy or similar defence communications.
• Familiarity with wider MOD communications infrastructure across land and sea platforms.
• Strong working knowledge of IT networking, satellite systems, and electrical/electronic equipment.
• Must hold or be eligible for DV Security Clearance.
• Flexible for occasional travel and on-site support as required.

What we offer

• Competitive base salary.
• Annual performance-based bonus.
• Pension scheme with up to 7.5% matching contributions.
• 25 days of annual leave, plus bank holidays.
• Access to an onsite gym.
• Free parking facilities.

Bluestream People are an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an as an Employment Business for temporary / contract recruitment.